Senior CRM Associate – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage all facets of project planning, execution, and monitoring for clinical revenue management initiatives.

• Provide support to customers and internal teams through effective technical project management and communication.

• Establish and nurture strong, enduring relationships with customers.

• Act as the primary contact for significant projects.

• Anticipate the needs of both internal and external stakeholders and adjust project communications accordingly.

• Promote accountability for project success and customer satisfaction.

• Handle multiple customer projects concurrently, ensuring scoping, planning, and timely execution of deliverables meet expectations.

• Create project timelines, implementation strategies, communication plans, governance structures, and change management approaches.

• Guarantee the high-quality execution of project deliverables.

• Organize or oversee project meetings, including agendas, minutes, action items, and follow-up activities.

• Manage project scope in alignment with the contractual scope of work.

• Identify and implement contract modifications as necessary.

• Recognize opportunities for expansion, upselling, and process enhancements while minimizing risks.

• Develop and oversee internal project finance processes.

• Assist with customer invoicing and billing procedures.

• Track benefits and maintain customer return on investment (ROI).

⛳️ Requirements

• A bachelor’s degree in business or a health-related discipline is mandatory.

• A minimum of 3-5 years of experience in healthcare project management is required.

• A focus on clinical domains or revenue cycles is a significant advantage.

• Previous experience in a consulting or professional services role is crucial, with a demonstrated ability to deliver client-centered solutions.

• A fundamental understanding of hospital revenue cycle management, particularly in mid-revenue cycle processes, is highly sought after.

• Strong technical expertise in project management and/or revenue cycle is essential.

• Relevant professional certifications (e.g., PMP, CAPM, RHIA, etc.) are anticipated.

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, along with other project management tools.

• Proven leadership capabilities with the ability to manage multiple projects, lead cross-functional teams, and engage with all levels of customer and internal staff.

• Strong financial and analytical skills, with a notable ability to leverage data for decision-making and process enhancement.

• Excellent written and verbal communication skills, capable of conveying findings and recommendations to both technical and non-technical audiences.

• Previous experience in sales or business development is advantageous.

• Willingness to travel up to 25% to client locations as necessary.

• Experience with Inpatient and Outpatient Coding is a bonus.

• Clinical experience is a bonus.

• Experience in the revenue cycle is a bonus.

🏝️ Benefits

• Willingness to travel up to 25% to client sites, as needed.