Senior CRM Account Executive – HCLS

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with business line owners within call centers, customer service, field operations, Revenue Operations, and Sales organizations.

• Cultivate relationships with customer executives and decision-makers to comprehend their CRM priorities and purchasing processes.

• Create account and territory strategies that highlight key customers, growth prospects, and necessary pursuit actions.

• Manage client relationship mapping and coordinate account strategies across a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Act as a trusted advisor to customers, demonstrating how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to grasp business use cases and goals, evaluate customer adoption, and identify opportunities for expansion.

• Facilitate discovery sessions, utilize value-based selling techniques, and deliver measurable business results through tailored customer priorities and use cases.

• Showcase, demonstrate, and instill confidence in customers to invest in ServiceNow CRM Solutions.

⛳️ Requirements

• Reside in the Southeast US, with convenient access to a major airport for travel.

• Over 10 years of sales experience in a software or solutions sales environment.

• At least 5 years of experience selling CRM or other relevant front office SaaS applications (e.g., CSM, FSM, Source to Pay).

• Strong preference for success in selling to the Enterprise segment (5,000+ employees) and in the Healthcare and Life Sciences (HCLS) industry.

• Proven ability to build trusted relationships with current and prospective clients as well as other teams.

• Experience in generating new business, negotiating deals, and maintaining robust C-Level relationships.

• Demonstrated history of achieving high quotas and consistently meeting annual sales objectives.

• Familiarity with leveraging AI in work processes, decision-making, or problem-solving.

• Background in fostering a customer success-oriented approach in a collaborative team environment.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Flexible or Remote work options available.

• Commitment to being an equal opportunity employer.

• Support for reasonable accommodations during the application process.