Senior CRM Account Executive – Commercial Select

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage with line of business leaders in call center and customer service, field operations, Revenue Operations, and Sales sectors.

• Cultivate relationships with customer executives and decision-makers, gaining insight into CRM priorities and purchasing workflows.

• Create account and territory strategies that pinpoint key customers, growth potential, and necessary actions.

• Manage client relationship mapping and coordinate account strategies with a diverse virtual team.

• Facilitate collaboration with Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing, and other stakeholders.

• Provide guidance to customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to assess use cases and goals, evaluate adoption, and identify opportunities for growth.

• Showcase and demonstrate ServiceNow CRM Solutions.

⛳️ Requirements

• Over 10 years of experience in sales within a software or solutions sales environment.

• Proven ability to establish trusted relationships with both current and prospective clients, as well as with various teams.

• Experience in generating new business, negotiating contracts, and maintaining strong C-Level relationships.

• Demonstrated history of achieving high quotas and consistently meeting annual sales goals.

• Knowledge of how to leverage or critically assess the integration of AI into work processes, decision-making, or problem-solving.

• Background in fostering a customer success mentality in a collaborative environment.

• Willingness to travel up to 50%.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• ESPP.

• Matching donations.

• Flexible time away plan.

• Family leave programs.