Senior CRM Account Executive

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with line-of-business leaders within call center and customer service, field operations, Revenue Operations, and Sales sectors.

• Cultivate relationships with customer executives and decision-makers to comprehend their CRM priorities and purchasing workflows.

• Formulate account and territory strategies that highlight key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategy with a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Provide guidance to customers as a trusted advisor on how ServiceNow CRM can facilitate the achievement of business objectives.

• Conduct Customer Business Reviews to grasp use cases and goals, evaluate customer adoption, and pinpoint expansion possibilities.

• Showcase, demonstrate, and instill confidence in customers to invest in ServiceNow CRM Solutions.

• Influence ServiceNow’s CRM business through transformative sales opportunities.

⛳️ Requirements

• Over 10 years of sales experience in a software or solutions sales organization.

• Proven track record of establishing trusted relationships with both existing and prospective clients as well as with other teams.

• Experience in generating new business, negotiating contracts, and maintaining robust C-Level relationships.

• Demonstrated history of achieving high quotas and consistently meeting annual sales objectives.

• Experience in utilizing or thoughtfully considering the integration of AI into work processes, decision-making, or problem-solving.

• Proven ability to promote a customer success-oriented mindset in a collaborative "win as a team" environment.

• Willingness to travel up to 50%.

🏝️ Benefits

• Flexible or remote work options.

• Commitment to equal opportunity employment.

• Reasonable accommodations available during the application process.