Senior CRM Account Executive

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with line-of-business leaders within call centers, customer service, field operations, Revenue Operations, and Sales teams.

• Foster relationships with customer executives and decision-makers, gaining insights into their CRM goals and procurement processes.

• Create account and territory strategies that identify key customers, growth potential, and necessary actions.

• Manage client relationship mapping and coordinate account strategies across a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Serve as a trusted advisor to customers, illustrating how ServiceNow CRM can help them reach their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and goals, evaluate customer adoption, and discover expansion opportunities.

• Showcase and demonstrate the value of ServiceNow CRM Solutions, instilling confidence in customers to invest.

• Lead discovery sessions, utilize value-based selling techniques, and drive measurable business outcomes.

⛳️ Requirements

• Minimum of 10 years of sales experience in a software or solutions sales environment.

• Proven success in selling CRM or related solutions (FSM, S2P, Q2C) to Enterprise clients.

• Demonstrated ability to establish trusted relationships with both current and prospective clients, as well as with various teams.

• Experience in generating new business, negotiating agreements, and nurturing strong C-Level relationships.

• History of achieving high quotas and consistently meeting annual sales objectives.

• Familiarity with integrating AI into work processes, decision-making, or problem-solving.

• Experience in promoting a customer success mindset within a collaborative team environment.

• Willingness to travel up to 50% of the time.

• All employment is subject to obtaining any necessary export licenses or other approvals for positions requiring access to controlled technology.

🏝️ Benefits

• Flexible or Remote work options.

• A flexible and trusted approach to distributed work.

• Reasonable accommodation support throughout the application process.