Senior Coupa Pay Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Propel customer growth and the adoption of Coupa Pay Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.

• Showcase the complete Coupa platform and articulate how it addresses customer business requirements.

• Develop and manage adoption strategy plans with key strategic customers.

• Collaborate with Coupa partners and team members to implement customer strategies.

• Assist customers in setting measurable success objectives aligned with their business goals.

• Engage customers in strategic discussions regarding their long-term business needs and best practices.

• Evaluate and report on customers’ Pay opportunities for virtual cards, bank transfers, and working capital / early pay discount solutions.

• Cultivate partnerships with customers, Coupa Pay partners, suppliers, and Coupa team members.

• Meet customers face-to-face through occasional travel.

• Deliver demonstrations and training on the Coupa platform.

⛳️ Requirements

• At least 10–15 years of experience working directly with large enterprise clients to drive customer success.

• Over 10 years of experience in payments or systems applications.

• Profound domain expertise in Payments and/or Procurement systems.

• Exceptionally strong client management abilities.

• Proven experience working with customers to achieve rapid and successful go-live and adoption.

• Familiarity with Software as a Service is advantageous.

• Experience with Coupa BSM, as well as financial payment, accounting, source-to-pay, or procurement software is a plus.

• Previous sales or lead consulting experience with Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, or SAP is indicative of success.

• Excellent written and verbal communication skills.

• Experience in configuring and delivering software demonstrations is highly preferred.

🏝️ Benefits

• Two designated company-wide paid wellness days off each year.

• Paid day off on your birthday or another day within your birthday month.

• 40 hours of paid volunteer time off annually.

• Free, confidential, 24/7/365 Employee Assistance Program counseling and resources.

• Business travel protection through Zurich Travel Assist, covering medical, safety, pre-trip planning, and emergency support.

• Monetary referral bonuses for successful referrals.

• Comprehensive medical/dental insurance.

• Retirement/pension plans.

• Life or accident protection.