Senior Coordinator, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the resolution of intricate client service challenges and act as the primary escalation point.

• Offer specialized knowledge in UM Appeals as well as various operational workflows.

• Analyze payer-specific requirements, timely filing protocols, and documentation standards.

• Track and assess operational performance, recognize trends, and provide actionable insights.

• Create and sustain training materials, SOPs, and best practices.

• Guide and onboard new team members.

• Work collaboratively with Strategic Advisors, technical teams, and operational stakeholders on escalated matters and strategic projects.

• Enhance service delivery, client satisfaction, and overall client outcomes.

• Carry out additional responsibilities aligned with departmental and organizational growth initiatives.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Bachelor's degree is highly preferred.

• Experience in Client Services is essential.

• 1–2 years of experience in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and understanding timely filing guidelines.

• Familiarity with healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution.

• Previous experience accessing hospital EMRs and payer portals is strongly preferred.

• Experience with Salesforce is preferred.

• Background as a Business Analyst or in Project Management is preferred.

• Proficiency in MS Outlook, PowerPoint, Word, and Excel is required.

• Proven ability to communicate clearly and professionally.

• Experience in collaborating with Strategic Advisors and cross-functional teams (technical, operational, and client-facing) to address escalated issues and convey outcomes.

• Understanding of HIPAA and healthcare compliance standards in client communications and documentation.

• Excellent interpersonal, organizational, time management, critical thinking, problem-solving, communication, computer, and multitasking skills.

• Commitment to HIPAA/HITECH compliance and confidentiality is essential.

• Availability to work Monday–Friday, 8:00 AM–5:00 PM EST.

• Must be able to work remotely within the US only.

🏝️ Benefits

• Medical/Dental/Vision Insurance.

• Equipment provided.

• 401k program.

• PTO: 80 hours accrued, annually.

• 9 paid holidays.

• Tuition reimbursement.

• Professional growth and more!