Client Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming call queues, delivering professional and empathetic service to customers in high-pressure situations.

• Allocate and send service requests to technicians through email and internal platforms.

• Precisely enter and update assignments, notes, and scheduling information across various systems.

• Monitor job status and ensure timely updates, including inspection schedules and completion milestones.

• Proactively follow up on assignments, addressing any delays, rejections, or missing information.

• Communicate effectively with technicians, vendors, customers, and internal team members throughout each job.

• Maintain thorough and organized documentation.

• Identify workflow inefficiencies or gaps and report them for improvement.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of customer service, dispatch, or administrative experience.

• Exceptional written and verbal communication skills.

• Strong attention to detail and accuracy in data entry and documentation.

• Ability to juggle multiple priorities in a fast-paced, high-volume environment.

• Comfortable with navigating various software systems and email platforms simultaneously.

• Preferred: Experience in restoration, insurance claims, dispatch, or call center operations.

• Preferred: Familiarity with CRM or job management systems.

• Preferred: Experience in handling escalations or service recovery situations.

• Ability to remain calm and focused under increased workload.

• Self-motivated individual who takes initiative and does not wait for direction.

• Detail-oriented mindset towards accuracy.

• Ability to adjust tone and approach based on the audience.

🏝️ Benefits

• A position that makes a real difference: you are assisting individuals during some of their most challenging times.

• The stability of a 30-year-old organization combined with the vibrancy of an expanding national brand.

• Opportunities for career advancement across various companies and markets under the Fortify umbrella.

• A team that prioritizes straightforward communication, hard work, and doing right by our customers.

• Competitive benefits package.

• The opportunity to be part of something innovative: we are shaping the future of property protection, and your contributions are valued here.