Senior Coordinator, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for assigned pharmaceutical companies, contract research organizations, and academic medical centers.

• Offer direct assistance and guidance to clients to streamline the IRB review process.

• Convey IRB decisions and procedures to clients to ensure consistent and timely communication.

• Function as the main Sponsor/CRO and Principal Investigator/site contact for designated studies.

• Oversee daily interactions for key accounts assigned to you.

• Analyze protocols and site submissions, including all supporting documents.

• Exhibit a comprehensive understanding of various protocol and site submission types.

• Record and implement client-specific customizations and process modification requests.

• Handle vendor relationships and documentation related to foreign-language translations.

• Collaborate with the quality assurance team to ensure precision and reduce errors.

• Address customer inquiries within 24 hours of receiving emails or voicemails.

• Elevate customer or timeline-related issues to management as needed.

• Contribute to initiatives aimed at improving processes.

• Participate in conferences and workshops.

• Execute other assigned responsibilities as required.

⛳️ Requirements

• A Bachelor’s degree or four years of equivalent experience is required.

• A minimum of four (4) years of experience in an IRB or clinical research environment, including the application of regulations for the protection of human subjects.

• Certification as an IRB Professional (CIP) or the ability to obtain CIP certification within one (1) year of becoming eligible.

• Intermediate-level computer skills, particularly proficiency with MS Office Suite, especially Word and Outlook.

• Capability to effectively utilize proprietary systems.

• Familiarity with federal laws and guidelines relevant to research and the treatment of human subjects, including FDA and DHHS regulations.

• Proficiency in English for both written and spoken business communication.

• Aptitude for comprehending scientific and medical discussions and accurately conveying IRB decisions.

• Ability to read and interpret medical protocols and informed consent documents.

• Exceptional attention to detail, accuracy, and thoroughness.

• Strong problem-solving abilities.

• Excellent organizational skills and efficiency; adept at process and procedure management.

• Outstanding interpersonal, customer service, verbal, written, and public speaking capabilities.

• Professionalism and discretion in all client communications.

• Ability to follow directives, work autonomously, and meet deadlines.

• Capacity to manage competing demands and priorities effectively.

• Flexibility to adapt to changes in office technology, equipment, and processes.

• Proven track record of consistency and reliability.

• Capability to sit or stand for prolonged periods and regularly lift, lower, and carry objects weighing up to 10 lbs.

🏝️ Benefits

• Variable bonus eligibility.

• Health coverage.

• Paid holidays.

• Additional benefits.

• Commitment to equal employment opportunity and fostering an inclusive workplace.