Senior Coordinator – Casino Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Investigate and address escalated casino incidents from initial triage to final resolution.

• Collaborate with internal teams and external vendors to resolve issues and keep stakeholders updated.

• Oversee compliance activities across active jurisdictions, including regulatory inquiries, documentation, vendor obligations, and player protection requirements.

• Utilize AI and scripting to automate repetitive tasks and enhance team efficiency.

• Identify and escalate issues related to third-party platforms.

• Develop and maintain internal tools, runbooks, and documentation.

• Contribute to and enhance the team's knowledge base.

⛳️ Requirements

• Experience in iGaming, casino operations, live operations, or other compliance-focused industries.

• Proven ability to manage complex incidents across multiple teams and vendors while maintaining organization under pressure.

• Practical experience with scripting or automation, including Python, SQL, or similar technologies.

• Genuine enthusiasm for utilizing AI tools to solve operational and compliance challenges.

• Familiarity with Atlassian Jira and Confluence for issue tracking and documentation purposes.

• Outstanding written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders.

• Core working hours are during the day, with occasional on-call weekend support for live incident response.

• A strong curiosity and commitment to continuously enhancing systems and processes.

🏝️ Benefits

• Competitive salary and benefits package.

• Start-up culture supported by a stable, global brand.

• Access to a roster of Uniques.

• A diverse and inclusive workplace.

• An equal opportunity employer.