Senior Contracts and Legal Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide autonomous coverage of Legal’s contracting queues during U.S. West Coast working hours.

• Triage incoming requests, offer practical guidance within the defined scope, identify the suitable Legal or cross-functional owner, and ensure efficient progression of matters.

• Negotiate commercial agreements such as NDAs, MSAs, Order Forms, and other similar standardized commercial contracts.

• Collaborate with attorneys on complex agreements, non-standard positions, significant deviations, and issues requiring legal judgment.

• Assist during periods of heightened volume, particularly at the end of the month and quarter.

• Utilize AI tools to enhance intake, triage, issue identification, drafting, and negotiation workflows.

• Own and continuously refine contracting processes, templates, playbooks, fallback positions, approval paths, and associated documentation.

• Create self-service documentation and enablement materials for Sales and other stakeholders.

• Promote the adoption and enhancement of contracting processes across Sales, Finance, Revenue Operations, and other cross-functional teams.

• Enforce organizational contracting policies and protocols.

• Identify and execute appropriate AI applications for process documentation, knowledge management, and business self-service.

• Act as Legal’s main operational partner to the Outreach Business Systems team for CLM, contract repository, reporting, and other legal technology initiatives.

• Collaborate with tools such as Ironclad, Salesforce, Atlassian Jira, Mindtickle, and other technologies utilized by the Legal team.

• Manage and drive multiple concurrent workstreams to successful completion, prioritizing and managing dependencies independently.

• Keep the Senior Director, Legal updated with concise reports on progress, dependencies, risks, necessary decisions, and opportunities to facilitate workflow.

• Provide reporting that translates contract-repository data into actionable business insights.

• Integrate AI into Legal systems and workflows to achieve measurable process enhancements.

• Report directly to the Senior Director, Legal.

• Collaborate cross-functionally with Sales, Business Systems, Finance, Revenue Operations, Privacy, and other teams.

⛳️ Requirements

• A minimum of seven (7) years of pertinent commercial contracts or legal operations experience, ideally with significant in-house experience in SaaS or enterprise technology.

• Proven experience in independently negotiating standardized commercial agreements within established templates, playbooks, fallback positions, and escalation frameworks.

• Strong judgment in issue-spotting and escalation.

• Experience in managing high-volume contract intake or legal queues.

• Strong project management abilities across multiple simultaneous systems and process initiatives.

• Capability to link individual workstreams to broader business objectives and measurable outcomes.

• Experience creating practical, business-facing process documentation and enablement materials.

• Excellent written and verbal communication skills, along with organization, accuracy, perseverance, and professional judgment.

• Interest or experience in utilizing AI in contracting, legal operations, or business workflows.

• Familiarity with Ironclad, Salesforce, Atlassian Jira, Mindtickle, or similar legal technology and business systems, including experience with CLM implementation, configuration, or optimization projects.

• Experience in enhancing contract-repository reporting and data analytics for business stakeholders.

• Background in SaaS commercial contracting, including knowledge of subscription models, data processing agreements, and AI-related contract terms.

• Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is beneficial but not mandatory.

🏝️ Benefits

• Flexible time off.

• 401k plan to assist you in future savings.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that offers options for a paid night nurse, along with a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses.

• Snacks and beverages available in the office, along with enjoyable events for celebrations.

• Diversity and inclusion initiatives that support employee resource groups.

• Incentive compensation.

• Bonus opportunities.

• Restricted stock units.