Senior Contract Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the setup and continuous management of the provider contract management system, which includes reference data, approval workflows, user roles, permissions, and standard contract templates.

• Collaborate with contracting leaders, governance groups, Legal, Regulatory and State Government Affairs, as well as technology teams to ensure that system capabilities align with business, policy, and regulatory requirements.

• Manage release preparedness, testing, implementation, and adoption of enhancements to the system.

• Generate reports and insights concerning workload, contract complexity, compliance, financial performance, language trends, and areas for improvement.

• Develop and refine administrative guidelines, contracting processes, exception pathways, and approval structures.

• Design, deliver, and assess both virtual and classroom training sessions; maintain learning materials and training documentation.

• Offer consultative support and subject matter expertise to field contracting teams and cross-functional partners.

• Mentor frontline staff, address complex issues, and provide backup support through phone and shared email channels when necessary.

• Foster relationships across Network Operations, Service Operations, Medical Management, Medical Economics, Legal, vendors, and regional contracting teams.

• Cigna Healthcare and Evernorth Health Services are dedicated to enhancing the health and vitality of clients, customers, and patients.

⛳️ Requirements

• A minimum of 5 years of experience in managed healthcare.

• At least 2 years of experience in contract negotiation.

• A minimum of 2 years in contract management.

• Experience in managing or supporting business systems, workflows, testing, releases, or process enhancements.

• Capability to influence decisions, garner support, and collaborate effectively within a matrixed organization.

• Exceptional communication, presentation, training, relationship management, negotiation, organizational, and analytical skills.

• Ability to distill complex information into clear recommendations and resolve issues in a fast-paced environment with shifting priorities.

• Proficient in Microsoft Excel, Word, PowerPoint, PDF tools, and presentation software.

• Willingness to occasionally work across time zones.

• Ability to travel occasionally as required.

• Experience with Contract Lifecycle Management (CLM) systems.

• Knowledge in provider contracting, negotiation, provider services, project management, or system development.

• Bachelor’s degree in business, healthcare administration, or a related field; an MBA, MHA, or another relevant advanced degree is preferred.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits begin on the first day of employment.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence available.

• Remote work arrangement options.

• Requirement for cable broadband or fiber optic internet for home working, with a minimum of 10Mbps download and 5Mbps upload speeds.