Senior Consultant, Solution Deployment Upgrade Delivery

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee the upgrade processes of the medication management system utilizing both clinical and technical expertise.

• Engage extensively with clients and cultivate relationships at the Director and key stakeholder levels.

• Collect customer requirements and delineate best practices, design choices, policies, and procedures.

• Guarantee timely upgrade implementations and ensure customer satisfaction.

• Exhibit proficiency in pharmacy and clinical workflows, integration of hospital and pharmacy systems, clinical device settings, interface validation, user account role design, and Active Directory.

• Provide troubleshooting and consultation on pharmacy workflows, best practices, and standardization within health systems.

• Lead strategic initiatives for upgrade delivery that enhance customer outcomes, operational efficiency, and scalability.

• Create and improve tools, frameworks, and methodologies for upgrades.

• Offer subject matter expertise for release preparedness, complex upgrade planning, and high-risk engagements.

• Propel continuous improvement through analysis of delivery trends, customer feedback, and operational metrics.

• Mentor consultants and aid in the development of team capabilities and organizational knowledge.

• Collaborate with leadership to enhance delivery efficiency, customer health, and business results.

• Advocate for standardized delivery methodologies and operational consistency.

• Ensure adherence to BD policies, procedures, administrative tasks, and regulatory requirements.

• Maintain accurate and up-to-date project records.

• Build relationships with sales and service teams during pre-sale and post-upgrade transitions.

• Communicate effectively with customers, project teams, and leadership.

⛳️ Requirements

• Preferred Bachelor's degree or equivalent education and work experience.

• Proficiency in HIS/PIS systems along with pharmacy and nursing workflows.

• Minimum of eight years of experience in a healthcare setting with involvement in technical systems and computerized applications.

• Required experience with integrated delivery networks or large health systems.

• Preferred certifications include RPh and Pharmacy Technician.

• Ability to lift at least 40 lbs.

• Must hold a valid driver's license and be at least 21 years of age.

• Must comply with BD's auto safety standards.

• Upon hiring, proof of and maintenance of current immunizations is required, including Hepatitis B, current-year Influenza, MMR, Varicella, annual TB/PPD, and Tetanus/Diphtheria/Pertussis.

• Capability to work independently from a home office.

• Willingness to travel 25–75%, including overnight stays.

• Flexible working hours, which may include some nights and weekends.

• Strong verbal and written communication skills.

• Ability to foster collaborative relationships with cross-functional project teams.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Options for remote or field-based work arrangements.

• Capability to work independently from a home office.

• Coverage of travel expenses related to field-based roles.