Senior Consultant, Netsuite Support & Optimization

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and resolve support tickets throughout their entire lifecycle, from initial receipt and triage to resolution and client communication.

• Assist in the complete optimization lifecycle, which includes scoping, configuration, testing, and implementation of enhancements in NetSuite.

• Work collaboratively with the Support & Optimization Manager and Lead to ensure client objectives are achieved within the agreed timelines and scope.

• Engage directly with clients to comprehend and address support issues or reconfigure NetSuite across financial modules and accounting processes.

• Identify potential support risks and issues, escalating them as necessary while contributing to mitigation strategies.

• Ensure that support tickets are well-documented, prioritized, and resolved within the established timeframes.

• Take part in post-engagement reviews and contribute to the ongoing enhancement of service delivery.

• Act as a NetSuite subject matter expert for both clients and internal teams.

• Assist in the development and implementation of firm-approved AI-enabled solutions in line with company policies.

• Stay updated on emerging AI tools and techniques, identifying compliant opportunities to improve client solutions and internal processes.

⛳️ Requirements

• A Bachelor's degree in Business, Accounting, Finance, or a related field.

• Preferred certifications include NetSuite Suite Foundation, Administrator, or ERP Consultant, or equivalent experience.

• Practical knowledge of accounting principles and financial processes such as GL, AR, AP, and financial reporting.

• At least 3 years of experience working with NetSuite, including roles in support, configuration, or implementation.

• Experience in a consulting firm is preferred.

• Strong organizational and task management skills, with the capacity to handle multiple concurrent tickets and projects.

• Excellent communication and interpersonal skills, capable of building relationships with clients and collaborating effectively with internal teams.

• Proven ability to responsibly explore and adopt firm-approved AI tools.

• Willingness to learn and apply emerging technologies, including AI and automation, in accordance with firm policies and client standards.

• Strong analytical and problem-solving abilities, with the capability to diagnose and resolve NetSuite configuration challenges.

• Must be located in the Philippines.

• This position is fully remote.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending accounts.

• 401(k) with company matching.

• Generous parental and maternity leave policies.

• Technology stipends.

• Wellness reimbursement programs.

• Support for professional growth.