Senior Consultant, Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement intricate hardware installations, configurations, and upgrades for Ciena networking equipment at client locations.

• Deliver high-level technical support and troubleshooting for Ciena products and solutions.

• Design and execute technical solutions tailored to customer networks.

• Create comprehensive technical solution designs and provide recommendations for network architecture.

• Conduct integration and optimization of network management systems (NMS).

• Configure and troubleshoot network protocols, with a focus on routing and switching technologies.

• Collaborate effectively with engineering, sales, project management, and external partners.

• Convey complex technical information through well-crafted documentation and presentations.

• Manage stakeholder expectations while fostering relationships with customers and partners.

• Serve as a reliable technical advisor.

• Efficiently identify and resolve issues.

• Negotiate technical requirements and solutions with clients.

• Proactively recognize and manage potential conflicts.

⛳️ Requirements

• Demonstrated experience in a field service engineering position.

• Strong foundation in hardware installations and technical support for networking equipment.

• In-depth knowledge of network protocols.

• Practical experience with routing and switching technologies.

• Proven expertise in the operation and integration of network management systems (NMS).

• Exceptional problem-solving skills with a systematic approach to troubleshooting.

• Strong capabilities in technical solution design.

• Outstanding communication, presentation, and technical writing abilities.

• Proven success in building and nurturing strong interpersonal relationships while effectively managing stakeholders.

• Experience in conflict management and negotiation in a customer-facing context.

• Ability to work effectively within cross-functional teams.

🏝️ Benefits

• Eligibility for discretionary incentive bonuses for non-sales personnel.

• Sales commission eligibility for employees in sales roles.

• Comprehensive medical, dental, and vision insurance plans.

• 401(K) (USA) and DCPP (Canada) with company matching contributions.

• Participation in the Employee Stock Purchase Program (ESPP).

• Access to the Employee Assistance Program (EAP).

• Paid company holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave along with other leave options.

• Opportunities for professional development.

• Flexible work arrangements.

• Support for personal growth and well-being.