Senior Field Service Technician – West Region

This is a fully remote position, open to applicants in Washington.

📋 Description

• Perform medium to high-complexity service tasks in accordance with work instructions and ABB standards.

• Provide outstanding customer service while identifying areas within the installed base for enhancing system and operational efficiency.

• Carry out work in alignment with ABB Health, Safety, and Environmental (HSE) standards, the ABB Way, Safety Manual, and Safety Policy.

• Manage projects that include the startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment and controls.

• Oversee outages in collaboration with field engineers, technicians, contractors, project managers, and site engineers.

• Strategically plan, organize, and execute multifaceted field assignments.

• Supervise the work of field engineers and craft labor as needed.

• Enhance and broaden technical knowledge and proficiency.

• Plan, prepare, and deliver training programs for both internal and external audiences.

• Compose technical reports, procure materials, obtain quotations, prepare job status and customer reports, complete timesheets and expense reports, and engage in cost control activities.

⛳️ Requirements

• High School Diploma or GED with over 5 years of relevant field engineering experience.

• Technical proficiency in testing power distribution and delivery systems, including Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.

• Experience in the repair and refurbishment of LV and MV circuit breakers, including those from Siemens, GE, ABB, SquareD, as well as Multilin and Schweitzer Relays.

• Familiarity with testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines, including excitation systems, control systems, and Programmable Logic Controllers is a plus.

• Willingness to travel domestically up to 75% of the time.

• Understanding of the industrial customer landscape in the geographical area.

• Candidates must possess work authorization that allows them to be employed by ABB in the US; employment visa sponsorship is not available.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits provided.

• Company-sponsored life insurance (2X base pay).

• Company-sponsored Accidental Death & Dismemberment (AD&D) insurance (1X base pay).

• Voluntary life and AD&D insurance available, fully paid by employees up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, fully funded by the company.

• Long Term Disability coverage equating to 60% of pay, fully covered by the company, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully paid by employees (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays each year.

• Vacation under a flexible time-off policy for salaried exempt positions.