Senior Competitive and Market Intelligence Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Monitor and assess competitor strategies, product trajectories, pricing, messaging, and partnerships within AI, CX, CCaaS, and WEM sectors.

• Synthesize information from public resources, analyst reports, and direct feedback from customers, partners, and field teams.

• Evaluate win/loss outcomes based on competitor, segment, region, and deal category.

• Relate win/loss insights to competitor activities, field feedback, and market dynamics.

• Transform insights into actionable strategies for Product, Marketing, and Sales teams.

• Detect early indicators of market and competitive changes and suggest appropriate actions.

• Develop and uphold battlecards, competitive strategies, and market and technology evaluations.

• Assist in training and briefings for go-to-market teams.

• Assess the impact of competitive intelligence on deal-making.

• Utilize AI tools to enhance research, monitoring, and synthesis while confirming and interpreting findings.

• Collaborate with stakeholders across Product, Marketing, and Sales to align market insights with field feedback.

⛳️ Requirements

• Over 8 years of experience in competitive or market intelligence, product marketing, product management, or strategic roles.

• Bachelor’s degree in business, economics, marketing, a technical field, or equivalent professional experience.

• Background in enterprise software or SaaS, with a robust understanding of AI technologies; familiarity with CX, CCaaS, or WEM is advantageous.

• Proficiency in analyzing qualitative and quantitative data, including deal transactions and interview data, and deriving sound conclusions.

• Excellent written and verbal communication abilities, capable of tailoring insights for executives, product teams, and sales personnel.

• Proven ability to take initiative, frame ambiguous issues, drive projects from analysis to recommendations, and manage competing priorities effectively.

• A collaborative and adaptable team player who can build trust with partners in Product, Marketing, and Sales while working across global teams.

• Strong intellectual curiosity and a desire to become an expert in advanced technologies and standards, including agentic AI.

• Willingness to travel up to 15% of the time.

• Experience in utilizing AI tools for research, analysis, and synthesis.

• Practical experience in managing win/loss programs or analyzing win/loss, voice-of-customer, and deal data.

• Familiarity with data platforms and CRM systems like Snowflake and Salesforce.

• Knowledge of intelligence platforms such as AlphaSense and Clozd, and expert networks like GLG.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities to work from home.

• Opportunities for development and career advancement.

• Open Time Off alongside 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally customized programs for employees and their families.

• Mentorship, learning initiatives, leadership development, and educational support.