Senior Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the brand's communication across Telegram chats and comments, as well as Instagram, App Store, and Google Play reviews.

• Establish and refine the brand's Tone of Voice.

• Cultivate an engaged community through polls, discussions, and active channel participation.

• Develop content that responds to current events and memes, including collaborations with other brands.

• Address negative feedback with composure and resolve any arising issues.

• Create communication protocols and playbooks for the team.

• Manage social media support inquiries and collaborate with the support team for complex responses.

• Deliver organized user feedback to product teams, providing context and prioritization.

• Monitor and mitigate spam, bots, and provocative content.

• Assess community health and identify actionable trends.

⛳️ Requirements

• Proficiency in both Russian and English (B2+ level).

• Over 4 years of experience in community management or brand communication, including a senior or leadership role.

• Demonstrated ability to represent a brand's voice across chats, comments, and reviews effectively, even during high-pressure situations.

• Strong writing skills paired with genuine empathy.

• A sense of humor while maintaining boundaries.

• Capacity to operate the community autonomously, devising plans, Tone of Voice, and standards.

• Systematic thinking; capable of transforming message flows into structured insights and actionable next steps.

• Understanding of products; ability to explain VPN functionality in simple terms.

• Preferred: experience in establishing a community from the ground up and managing ambassador or advocacy programs.

• Preferred: experience in defining or evolving a brand's Tone of Voice.

• Preferred: experience mentoring junior community managers or moderators.

• Preferred: familiarity with mainstream social media trends and formats.

• Preferred: background in tech products.

• Preferred: comfort with community metrics such as engagement, retention, and sentiment, along with the ability to report on these.

🏝️ Benefits

• Work from anywhere — fully remote, excluding Russia, Belarus, China, Syria, Iran, Yemen, North Korea, and certain other regions.

• Flexible 5-day workweek; start when it suits you, loosely aligned with CET.

• Complete home-office setup; all necessary equipment will be provided.

• 40 flexible paid days off.

• Paid sick leave.

• VHI.

• Wellness benefits.

• Language courses.

• Mental health support.

• Referral program.

• Annual development budget.

• In-person team meet-ups.