Community Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to customer emails and inquiries from contact forms using Gorgias.

• Manage incoming messages by utilizing templates and executing necessary actions in the internal dashboard tool.

• Consistently categorize customer feedback for reporting purposes.

• Achieve daily goals concerning response time, ticket volume, and customer satisfaction.

• Escalate complex or sensitive matters, providing context and a suggested next step.

• Identify and report recurring issues and customer trends to the broader team.

• Provide the Ffern customer experience with warmth, precision, efficiency, and brand personality.

⛳️ Requirements

• Previous experience in online customer service or customer interaction.

• Ability to write clearly and effectively in a warm, brand-aligned tone.

• Familiarity with a ticket management platform, such as Gorgias or Zendesk, is preferred but not mandatory.

• Eligibility to work in the UK.

• Registered as a taxpayer in the UK.

• Possession of a personal laptop for work purposes.

• Availability to work approximately 20 hours per week.

• Ideal candidates should have evening and weekend availability.

🏝️ Benefits

• Comprehensive training, with a team member alongside you until you are fully operational.

• Flexible working hours.

• Remote work opportunities.

• Chance to work around 20 hours per week, with scheduling flexibility.

• Flexibility for evening and weekend shifts.