Senior Community Growth Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Initiate and oversee host growth initiatives in Brazil, including the Co-Host Network and Superhost Ambassadors.

• Create playbooks and customize central frameworks to suit local market conditions.

• Collaborate with commercial, community, sales operations, and cross-functional teams to test scalable projects and initiatives.

• Evaluate program performance and insights to formulate strategic plans.

• Assist in the recruitment and onboarding training for co-hosts, Ambassadors, and hosts.

• Assess regional and territory business trends to pinpoint and expand growth opportunities.

• Design, pilot, and evaluate strategies to support large-scale host growth.

• Establish and sustain a community forum for program, product, and community support.

• Implement workshops, events, webinars, partnerships, and other integrated growth strategies.

• Create and manage email and large-scale communication campaigns.

• Act as the primary liaison for hosts, providing advice and support for their property management operations.

• Develop sentiment and feedback channels, compiling insights for product and central programs.

• Take ownership of revenue and host growth objectives, design programs, implement plans, and assess effectiveness.

• Formulate project plans, work with global stakeholders, and devise mitigation strategies.

• Assist in the development, execution, and scaling of pilot programs.

• Employ change management methodologies when implementing solutions and processes.

• Lead the development of community resources and facilitate online and offline community events.

• Cultivate an in-depth understanding of assigned geographic markets and local trends.

⛳️ Requirements

• Over 8 years of experience in Sales, Business Operations, or Business Development within Tech, Real Estate/Property Management, or Travel sectors.

• Demonstrated ability to drive growth and take ownership of growth OKRs while surpassing targets.

• Strong project management capabilities and proven experience in leading strategic programs and processes.

• Proficient in forecasting, modeling, and optimizing growth strategies.

• Experience in sales or managing external relationships in technology and consumer goods.

• Skilled in influencing through persuasion, negotiation, and consensus-building.

• Creative problem-solving and decision-making rooted in factual analysis.

• Outstanding written and verbal communication skills, along with strong interpersonal abilities and business acumen.

• Deep empathy for the community and a strong passion for revenue and growth.

• Comprehensive understanding of value drivers in recurring revenue business models.

• Ability to thrive with minimal supervision and manage uncertainty and ambiguity effectively.

• Proficient in Excel, analytical tools (SQL), capacity planning, forecasting, and general modeling.

• Familiarity with Google Docs, Salesforce CRM, and various technology solutions.

• Extensive knowledge and experience with collaborative project management tools and processes, such as Asana and Airtable.

• Fluency in English, Portuguese, and Spanish, both spoken and written, is mandatory.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Eligibility for benefits.

• Employee travel credits.