Senior Commercial Operations Lead – Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the readiness and enhancement of Managed Services commercial operations.

• Organize inputs, pinpoint gaps, monitor actions, and facilitate the timely progression of commercial work from intake to review and downstream execution.

• Assist stakeholders in crafting timely, comprehensive, and precise SOWs, PCRs, and related commercial documentation.

• Confirm scope, deliverables, assumptions, customer responsibilities, dependencies, exclusions, service references, pricing and billing details, acceptance criteria, timing, and approved changes.

• Ensure consistency across proposals, SOWs, PCRs, quotes, contracts, CRM records, and supporting documents.

• Oversee or assist with the intake process for SOWs, PCRs, amendments, renewal-related documentation, and other commercial requests.

• Monitor request status, necessary inputs, owners, deadlines, dependencies, discrepancies, corrections, and open actions until closure.

• Coordinate materials between Managed Services, Sales, OA, Legal, Finance, Order Operations, and delivery stakeholders.

• Maintain controlled versions, naming conventions, source, change history, retention, and traceability for commercial records.

• Act as the primary commercial operations contact on a day-to-day basis between Managed Services and related organizations.

• Enhance templates, checklists, intake requirements, workflows, escalation procedures, and turnaround time practices.

• Identify automation possibilities for status tracking, document completeness, reminders, and reporting.

• Generate reports on intake volume, request status, cycle time, aging, missing information, rework, and document corrections.

• Establish baseline SOW and PCR quality, set intake requirements, standardize templates, implement a visible tracker, and prioritize workflow enhancements.

⛳️ Requirements

• Over 8 years of experience in managed services and/or cloud commercial operations, business operations, service operations, or a similar field.

• Background in supporting complex cloud services, managed services, technology services, SaaS, professional services, or another operationally intricate environment.

• Proven experience in preparing, reviewing, coordinating, or administering SOWs, PCRs, amendments, contracts, purchase orders, or similar commercial documentation.

• Strong focus on document quality, completeness, consistency, version control, and follow-through.

• Experience in coordinating work across Sales, Operations, Finance, Legal, Delivery, or comparable functions.

• Skilled in tracking requests, actions, dependencies, approvals, deadlines, and exceptions.

• Ability to identify gaps and inconsistencies while respecting functional decision-making responsibilities.

• Strong analytical, organizational, written, and verbal communication abilities.

• Familiarity with CRM, workflow, document management, reporting, or business intelligence platforms.

• Capacity to work independently in a dynamic environment with evolving processes and incomplete information.

• Preferred: Experience in Managed Services, IT services, cloud services, infrastructure, cybersecurity, FinOps, or technology consulting.

• Preferred: Experience with Salesforce, ServiceNow, Microsoft 365, contract management tools, or similar platforms.

• Preferred: Understanding of SOWs, PCRs, MSAs, amendments, service catalogs, pricing and billing inputs, and recurring revenue services.

• Preferred: Experience in enhancing commercial document quality, intake workflows, handoffs, or operational controls.

• Preferred: Experience collaborating with architecture, operations, deal governance, or solution approval functions.

• Preferred: Experience with workflow automation, reporting, or operational dashboards.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k).

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Cross-department training and development.

• Sponsored certifications and credentials for ongoing learning.

• Multi-million-dollar technology lab.