Senior Collections Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee a substantial portfolio of business-to-business customer accounts, focusing on overdue receivables and balances that are 90 days or older.

• Interact with customers who have overdue accounts to formulate and implement collection strategies and payment arrangements.

• Facilitate open communication, share information, and build relationships to recover outstanding receivables in accordance with contractual payment terms.

• Conduct regular collection calls, address key discussion points, and document results and follow-up actions.

• Investigate, analyze, and resolve invoice disputes with external customers and internal stakeholders.

• Collaborate with Sales and cross-functional teams to streamline collection efforts and enhance cash-flow goals.

• Analyze portfolio and account data to recognize risks, prioritize collection efforts, address complex issues, and clear outstanding balances.

• Maintain precise account documentation and carry out collection activities in line with company policies, procedures, and internal controls.

• Identify recurring challenges and trends, suggest process enhancements, and assist with special projects and departmental priorities.

• Report directly to the Lead, Shared Services.

⛳️ Requirements

• At least two to three years of practical collections experience with business-to-business customers.

• Proven experience in managing high-volume portfolios and handling challenging customer accounts.

• Goal-oriented approach to targets for overdue accounts and balances aged 90 days or more.

• Excellent verbal and written communication skills in both English and Spanish.

• Strong attention to detail and accurate documentation skills.

• Capability to manage conflicting priorities, meet tight deadlines, and adapt to changes in policies, procedures, and technology.

• Ability to work efficiently with a proactive sense of urgency.

• Proficiency in Microsoft Excel.

• Familiarity with collection processes, procedures, and account-management systems to recover aging invoices.

• Strong analytical skills and data review capabilities.

• Experience with PeopleSoft or a similar enterprise resource planning system.

• Background in developing customer payment plans and collection strategies.

• Experience in cross-functional collaboration with Sales and internal business partners.

• Skills in process improvement.

• Strong relationship-building skills.

🏝️ Benefits

• Remote position with occasional in-person attendance at work-related events at management's discretion.

• Flexibility in work/life balance.

• Access to resources for professional development and career advancement.

• Opportunities for growth, innovation, and contribution through the Workforce for Good.

• Global collaboration opportunities.