AR Credit & Collections

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee designated customer accounts from the point of credit approval to payment completion.

• Track and manage accounts, which includes customer communications, account adjustments, small balance write-offs, customer reconciliations, and processing of credit memos.

• Input new customers into the system.

• Support the processing and establishment of new account applications.

• Retrieve credit reports and distribute trade references.

• Conduct outbound collection calls while fostering and enhancing customer relationships.

• Release orders from credit hold in accordance with company policies and procedures.

• Manage orders that require pre-payment.

• Process credit card payments for customer accounts.

• Record daily deposits and carry out reconciliations.

• Assist with daily invoicing and month-end reporting.

• Cross-train in various departmental functions.

• Execute other designated duties and ad hoc tasks relevant to the role.

• Contribute to maintaining healthy receivables and cash flow while nurturing professional customer relationships.

⛳️ Requirements

• A Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline.

• 1–3 years of experience in Accounts Receivable and/or General Accounting, or an equivalent background.

• 3–5 years of experience in credit and collections, with strong negotiation skills, particularly with commercial accounts, is highly desirable.

• Excellent verbal, written, and English communication abilities.

• Willingness to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Proficiency in Microsoft Office, especially Word and Excel.

• Competence with databases and accounting software.

• Experience in the promotional products industry is a plus but not mandatory.

• High level of attention to detail and precision.

• Customer-oriented mindset with the capacity to understand customer needs.

• Creative, self-motivated, and able to identify and complete critical tasks independently with urgency.

• Strong follow-up capabilities.

• Outstanding verbal and written communication skills with a significant focus on customer service.

• Capable of working independently or collaboratively as part of a team.

• Skills in organization and time management.

• Proficient problem-solving and analytical abilities.

• Solid understanding of accounting principles, regulations, and procedures.

🏝️ Benefits

• Permanent work-from-home arrangement.

• Company equipment supplied.

• Employer's share of government-mandated benefits.

• Internet stipends available upon regularization.

• HMO Coverage upon regularization (option to enroll as early as Day 1).

• PTO credits and service incentive leaves.

• Major spring and winter live company events.

• Monthly virtual events for employee appreciation.

• Career skills training courses provided by the company.

• A company culture that emphasizes personal and professional development.

• Competitive salary packages within the industry.