Credit Control & Collections Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Generate regular reports on accounts receivable, debtor performance, and management insights.

• Track, analyze, and report on debtor activities, Days Sales Outstanding (DSO), customer payment behaviors, and collections success.

• Prepare cash flow forecasting schedules and supporting data based on customer payment trends and anticipated collections.

• Extract and assemble financial and operational data from SAP, Vend, and other business systems for reporting purposes.

• Examine customer account information to identify trends, anomalies, and credit or collection risks, escalating significant findings as needed.

• Oversee a designated portfolio of customer accounts and actively pursue outstanding debts.

• Reach out to customers via email and phone to follow up on overdue accounts and facilitate payments.

• Process customer payments and allocate receipts within financial systems accordingly.

• Prepare and distribute customer statements and account-related correspondence.

• Reconcile customer accounts and investigate any discrepancies.

• Address pricing, billing, and account inquiries in collaboration with internal departments.

• Issue credit notes and adjustments in line with approved protocols.

• Escalate significant, aged, or disputed debts, and undertake directed recovery actions as necessary.

• Process recharge invoices and fulfill other customer invoicing requirements.

• Keep records of collection activities and customer communications.

• Foster positive customer relationships while meeting collection targets.

• Create and maintain customer accounts and master data in SAP.

• Conduct customer credit reviews and monitor credit limits and account performance.

• Perform account reconciliations and other finance-related tasks.

• Provide coverage for finance team members during their absence.

• Engage in finance projects, data cleansing, and system enhancement activities.

• Undertake additional duties as reasonably required.

⛳️ Requirements

• Strong understanding of accounts receivable, credit control, debt collection, and customer account management processes.

• Proven ability to work with financial and operational data, recognize trends and exceptions, and generate accurate reports.

• Solid understanding of customer credit information, credit limits, payment history, and credit-risk indicators.

• Excellent investigatory and problem-solving skills, with the ability to investigate and resolve account discrepancies.

• Intermediate to advanced skills in Microsoft Excel, including formulas, pivot tables, data analysis, reporting, and reconciliation tasks.

• Strong systems capability with experience in financial software or ERP systems, preferably SAP.

• Ability to interpret financial and customer account information, identifying matters that require further investigation or escalation.

• High numerical accuracy and attention to detail, especially when managing financial and customer master data.

• Professional written and verbal communication skills.

• A minimum of 3-5 years’ experience in Accounts Receivable, Assistant Accountant, Credit Control, or a similar role.

• Demonstrated experience in accounts receivable, customer account management, reconciliations, collections, and financial reporting.

• Experience with financial systems or ERP platforms, ideally SAP, is preferred.

• Experience in high-volume commercial, retail, wholesale, or FMCG environments is highly regarded.

• Intermediate to advanced Microsoft Excel skills are required.

• Degree qualifications in Accounting, Finance, Data Analysis, or related fields, or equivalent experience.

• Professional-level verbal and written communication skills in English.

• Ability to manage competing priorities and meet deadlines.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance bonuses.

• Flexible working arrangements.

• Supportive and inclusive team environment.