Senior Cloud Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Lead critical incident response operations, evaluate incidents, establish priorities, and implement action plans for incident management.

• Ensure timely and precise notifications to stakeholders throughout the lifecycle of P1 incidents.

• Manage escalations and involve the necessary individuals and teams to expedite resolution.

• Address escalations during ongoing incidents.

• Guarantee effective shift transitions when incidents extend across multiple shifts.

• Maintain internal documentation throughout the duration of the incident lifecycle.

• Provide insights to Problem Management for Root Cause Analysis when required.

• Serve as the process owner for organizational change management initiatives.

• Develop, uphold, and enforce policies, standards, and procedures related to change management.

• Collaborate with IT, Operations, and business stakeholders to assess, authorize, and track change requests.

• Monitor change metrics and create reports.

• Continuously enhance the change management process.

• Offer guidance and training on best practices in change management.

⛳️ Requirements

• Bachelor's degree.

• Proven experience in owning change management processes, including the development and enforcement of policies, standards, and procedures.

• Strong skills in leadership, decision-making, and problem-solving.

• Capability to manage multiple priorities and perform effectively under pressure.

• Excellent communication and interpersonal abilities.

• Hands-on experience with Service Management tools and methodologies.

• Practical experience with Microsoft operating systems and products.

• Experience in escalation and risk management within complex, fast-paced operational settings.

• Ability to influence, motivate, and engage team members and business partners towards common goals.

• Strong understanding of both business and technology.

• Proficient in developing and delivering engaging, informative, and persuasive presentations to diverse audiences.

• Commitment to integrity, professionalism, and transparency in a deadline-oriented environment.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation practices.

• Inclusive workplace culture.

• Employee initiatives and community giving campaigns.