Senior Cloud Partner Success Manager

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Conduct analysis and planning for specific territories to identify the most promising partners.

• Build and nurture relationships with key decision-makers on the partner side, ensuring regular communication based on priority.

• Collaborate with Acronis Cloud Distributors to facilitate joint channel enablement activities and promote sequential cloud revenue growth through assigned partners.

• Provide training to both new and existing partners on current and upcoming products.

• Assist new partners in their business and technology development through effective onboarding and enablement support.

• Execute account planning with all managed partners.

• Inspire and empower partners to sell Acronis services to current customers, attract new clientele, and retain existing customers.

• Enhance partner satisfaction by acting as a reliable advisor and a single point of contact throughout the partner lifecycle.

• Lead upsell and cross-sell initiatives to boost the attach rate of new services.

• Coordinate internal resources, including Presales and Technical Support, to assist partners in their growth.

• Analyze managed partners and maintain Partner Passport data, ensuring at least 80% of fields are completed.

• Oversee partner lifecycle management through ongoing education, evangelization, and commitment-focused initiatives.

• Monitor KPIs, including revenue from signed partners, partner churn rate, and the number of Acronis services sold through partners.

⛳️ Requirements

• A minimum of 5 years’ experience in sales and marketing within the software industry (Channel Sales, Partner Account Management, or Channel Development roles at a software vendor).

• Proficiency in English, both written and spoken.

• Demonstrated experience in a cybersecurity company, showcasing a strong grasp of industry standards and protocols.

• Extensive channel and field sales experience with a solid understanding of the cloud market business model.

• Exceptional presentation, communication, and planning abilities.

• Strong focus on internal customer service with a desire to learn all facets of the business.

• High level of discipline, attention to detail, and the capability to meet deadlines in a dynamic environment while maintaining accuracy.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Exceptional organizational, problem-solving, and multitasking skills.

• A collaborative team player with a commitment to succeed and a resilient attitude.

• Self-motivated, proactive, and capable of working with minimal supervision.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Engaging company culture with team-building activities.