Senior Client Success Director

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the main point of contact for a designated portfolio of clients.

• Achieve or surpass revenue targets while enhancing client satisfaction, retention, and growth.

• Acquire a comprehensive understanding of each client's business, industry, objectives, and performance indicators.

• Suggest Wiland products, services, and strategies that align with client requirements.

• Manage complex, high-value client relationships independently.

• Establish trusted partnerships with senior and executive-level client leaders.

• Monitor and fulfill client growth targets.

• Utilize knowledge of Wiland’s complete range of products and services.

• Choose suitable models and formulate strategic recommendations and proposals.

• Assume responsibility for all revenue associated with assigned clients.

• Engage in upselling and cross-selling to current clients.

• Collaborate with clients while maintaining a comprehensive understanding of their businesses.

• Travel to client locations and industry events, potentially 25% or more of the working time.

⛳️ Requirements

• Bachelor's degree in Business Administration, Management, Marketing, or equivalent professional experience.

• Over 8 years of experience in the direct marketing/data industry or in list circulation/client service roles.

• More than 8 years of experience with Microsoft software products and research capabilities on the Internet.

• At least 4 years of experience in sales and account management.

• Must be a US citizen or legally authorized to work in the United States.

• Capability to independently manage complex, high-value client relationships.

• Proven track record of successfully managing large clients and fostering their business development.

• History of consistent client growth in achieving growth targets.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401(k) Retirement Savings Plan with Company Matching.

• Flexible Time Off Program.

• Paid Company Holidays.

• Flexible Spending Accounts with Health and Dependent Care Options.

• Paid Parental Leave.

• Short- and Long-Term Disability Plans.

• Basic and Voluntary Life Insurance.

• Variable compensation component.