Senior Client Operations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster relationships with health plan partners through timely and precise follow-ups.

• Address ad-hoc reporting and deliverables for both internal and external stakeholders.

• Extract data and perform comprehensive analyses.

• Manage client marketing materials, recurring metrics, and support documentation.

• Record detailed notes and follow-up items from client calls.

• Ensure deliverables are submitted punctually in accordance with client specifications.

• Assist complex, high-volume national clients.

• Create and execute strategic programs and projects aligned with healthcare business goals.

• Collaborate with leadership to define program objectives, scope, and success metrics.

• Lead cross-functional project teams throughout the entire project lifecycle.

• Partner with internal teams to achieve client program objectives.

• Regularly meet with stakeholders and clients to discuss requirements and timelines.

• Organize and present key performance indicators (KPIs).

• Fulfill client service level agreements (SLAs) for reports, deliverables, and member feedback.

• Aid in reconciliation efforts to meet or surpass statement of work (SOW) requirements.

• Document client meetings, including data entry, minutes, and action items.

• Supervise client marketing materials and direct mail campaigns.

• Monitor performance and complete ad-hoc reporting projects.

• Conduct quality assurance and manipulate reports based on client specifications.

• Provide updates and manage escalations.

• Submit and track tickets for client requests.

• Track, document, and formulate responses for member grievances.

• Offer account support for the Client Success Executive or Manager.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of relevant training and experience.

• A minimum of 2 years of relevant work experience.

• Intermediate to advanced proficiency in Excel data skills.

• Experience with Google Suite (Gmail, Sheets, Slides).

• Ability to communicate clearly both verbally and in writing.

• Client-facing experience is preferred but not mandatory.

• Demonstrated ability to work independently in a remote, fast-paced setting.

• Experience in balancing multiple responsibilities and prioritizing tasks effectively.

• Ability to seek clarification in unfamiliar situations.

• Capability to collaborate effectively with cross-functional teams.

• Qualified candidates with arrest or conviction records will be considered following all federal, state, and local laws.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.