Senior Client Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for new clients of Empower Personal Wealth during the onboarding and asset transfer process.

• Oversee cash and asset movement tasks, including ACATS, wire transfers, and ACH transfers.

• Coordinate third-party communications with external financial institutions, offer rollover guidance, and assist with necessary documentation.

• Conduct follow-ups via phone, email, and text regarding pending account-opening and asset-transfer requirements.

• Fulfill service requests within defined service level agreements (SLAs).

• Clarify money movement, account opening, rollover, and transfer procedures to clients.

• Escalate urgent or intricate issues to management and sales partners.

• Collaborate with broker-dealer custodians and portfolio management service providers.

• Revise procedures to enhance operational efficiency, accuracy, and completeness.

• Review outstanding tasks daily.

• Assist with monthly and quarterly reporting, departmental initiatives, and operational projects.

• Serve as a subject matter expert on investment lines of credit, trusts, and individual 401(k) plans.

• Provide mentorship to new hires and less experienced team members.

• Engage in and help facilitate department meetings and training sessions.

• Investigate complex onboarding scenarios and refine organizational processes and procedures.

⛳️ Requirements

• A high school diploma or GED is required.

• A bachelor's degree in business or equivalent work experience is preferred.

• At least 2 years of experience in financial services operations or customer service, specifically in a client onboarding role.

• Experience in supporting client service activities related to investment advisory, including ACATS, IRA distributions, required minimum distributions (RMDs), and account maintenance.

• Familiarity with investment products and services.

• Proven experience managing complex operational workflows with excellent organizational and follow-up abilities.

• Understanding of regulatory policies, procedures, and compliance standards.

• Experience with web-based or remote investment service delivery.

• Proficiency in working with broker-dealer custodians, portfolio management platforms, CRM systems, or financial services workflow technology.

• Excellent verbal, written, and active-listening communication skills.

• Strong interpersonal, teamwork, and collaboration capabilities.

• Ability to perform effectively at both tactical and strategic levels.

• Proven ability to identify opportunities for process improvement and communicate suggestions to leadership.

• Capability to provide client service in a paperless, branchless, cloud-based operating environment.

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship, including CPT/OPT, is not available.

🏝️ Benefits

• Medical, dental, vision, and life insurance coverage.

• 401(k) plan with generous matching contributions up to 6%.

• Access to financial advisory services.

• Potential for company discretionary contributions.

• A diverse range of investment options.

• Tuition reimbursement up to $5,250 per year.

• A business-casual work environment with the option to wear jeans.

• Generous paid time off provided upon hire.

• Paid time off program.

• Ten paid company holidays and three floating holidays each year.

• Paid volunteer time amounting to 16 hours per calendar year.

• Paid parental leave.

• Paid short- and long-term disability coverage.

• Family and Medical Leave (FMLA) provisions.

• Opportunities to join Business Resource Groups (BRGs).

• A flexible work environment.

• Reliable high-speed internet and a wired connection are required for remote work; necessary computer equipment will be provided.