Senior Client Manager – Defined Contribution

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Responsible for the effective delivery of routine operational tasks and additional project work.

• Develop and manage governance processes to monitor client delivery, operational efficiency, risks, and issue resolution.

• Implement strategic, operational, and service objectives established by the Client Leader.

• Engage with clients at both operational and executive levels.

• Foster trusted relationships with clients and ensure transparency throughout the client delivery process.

• Confirm that client requirements are precise, up-to-date, and comprehended by delivery teams.

• Handle unique circumstances, participant queries, client escalations, and tailored requirements.

• Offer expert advice on intricate plan issues, modifications, projects, and administrative consequences.

• Promote collaboration and cultural cohesion between Alight US and Alight India.

• Supervise work execution and mentor, coach, and develop global team members.

• Act as the main point of contact for client-specific requirements among Customer Care, Shared Services, and technology teams.

• Resolve complex plan, operational, and delivery challenges leveraging deep Defined Contribution expertise.

• Identify, strategize, and spearhead process enhancement initiatives.

• Present and roll out new products and services tailored for aligned clients.

• Verify internal Client Acceptance Testing results and coordinate external Client Acceptance Testing with clients.

• Discover opportunities to decrease cost-to-serve while enhancing delivery efficiency and quality.

• Manage client contracts, maintain profit margins, ensure SLA compliance, and assist in discussions or negotiations regarding Errors & Omissions.

• Drive in-year revenue growth through project initiatives, expanded scopes, and upselling opportunities.

• Aid in renewal preparations by evaluating stakeholder sentiments and pinpointing opportunities for solution expansion or upselling.

⛳️ Requirements

• Extensive knowledge of client relationships and Defined Contribution (DC) domain.

• Proficient in project management skills, including planning, prioritization, risk management, and timely delivery of complex projects with high quality.

• Demonstrated capability to guide teams through transitions.

• Exceptional written, verbal, and presentation abilities.

• Proficiency in influencing discussions on intricate domain and technical subjects.

• Advanced management and organizational skills, encompassing project planning, execution, and effective delegation.

• Quick adaptability to dynamic environments.

• Ability to collaborate across all areas of client delivery and engage widely throughout the organization.

• Experience working in a global virtual work setting.

• Capacity to engage and lead geographically dispersed teams through inclusive and disciplined virtual collaboration.

• Successful completion of a background check.

• Authorization to work in the United States without current or future visa sponsorship.

• Willingness to participate in video interviews with a camera-on policy.

• Occasional travel to a physical office location may be required.

🏝️ Benefits

• Health, dental, and vision coverage starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous paid time off.

• Parental leave.

• Opportunities for continuing education.

• Potential for career advancement.

• Flexible working arrangements where feasible.

• Competitive total rewards package.

• Ongoing education and training.

• Potential for career growth within a rapidly expanding global organization.