Senior Client Integration Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Oversee the enhancement of client specifications and data exchange processes from the discovery phase through to go-live and subsequent validation.

• Gather and verify specifications, file layouts, mappings, code lists, sample files, testing criteria, and implementation timelines.

• Evaluate the effects on inbound and outbound files, account updates, billing indicators, notes and activity interfaces, as well as workflows.

• Record requirements, mapping guidelines, decisions, risks, dependencies, and client-specific configuration necessities.

• Organize project plans, milestones, responsible parties, action items, status updates, escalations, readiness criteria, and implementation transitions.

• Facilitate sample-file validation, end-to-end testing, user acceptance testing, triage, cutover, and hypercare support.

• Sustain client specifications and data exchange profiles, document upgrade histories, and maintain a proactive overview of anticipated changes and readiness.

• Discover opportunities to standardize specifications, mappings, documentation, testing methodologies, and reusable data exchange patterns.

• Liaise with Client Services, client IT and EHR teams, and internal teams across Product, Engineering, Data, Operations, and Implementation.

⛳️ Requirements

• A Bachelor’s degree in information systems, healthcare administration, business, IT, or a related discipline; a mix of relevant certifications and equivalent professional experience may be taken into account.

• A minimum of five years of experience in healthcare technology, revenue cycle systems, client implementations, specification upgrades, or data exchanges.

• Proven experience in leading cross-functional, client-facing technical projects from requirements gathering to validation.

• Familiarity with inbound and outbound healthcare data exchanges between vendors and clients, including SFTP and flat-file exchanges, file specifications, field mapping, testing, and data validation.

• Comprehensive knowledge of EHR systems and revenue cycle workflows.

• Direct experience with Epic is mandatory.

• Epic certification or accreditation is advantageous.

• Experience with Oracle Health (Cerner), MEDITECH, or other leading platforms is a bonus.

• Knowledge of healthcare interoperability standards and interface technologies, such as HL7, FHIR, and APIs, is preferred.

• Preference for candidates with experience working for or with a healthcare revenue cycle vendor.

• PMP or a similar credential is a plus.

• Employment is contingent upon successful completion of a pre-employment drug screening and background check.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Matching 401(k)

• Paid Time Off

• Wellness Program

• Competitive Salaries

• Advancement Opportunities