Senior Client Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of commercial strategy and account plans for a portfolio of enterprise clients.

• Foster retention, expansion, and overall growth of accounts.

• Create and sustain an expansion pipeline by identifying opportunities, business initiatives, and applicable use cases.

• Cultivate multi-threaded relationships with stakeholders, economic buyers, and executive decision-makers.

• Spearhead renewal and expansion strategies through effective negotiation and contract execution.

• Safeguard recurring revenue while increasing customer investment in Tealium.

• Construct business cases and expansion proposals that illustrate measurable value and return on investment (ROI).

• Collaborate with Solutions Consulting, Professional Services, Support, Product, and Marketing teams.

• Utilize product usage data, customer health indicators, account intelligence, and AI-enabled tools.

• Reduce churn and downsell risks while informing account strategy.

• Maintain effective pipeline management and forecasting.

• Broaden Tealium’s strategic presence through new products, capabilities, and use cases.

⛳️ Requirements

• Over 7 years of experience in customer-facing roles within SaaS, Customer Data Infrastructure, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems.

• Proven experience in Solutions Consulting, Account Executive, Customer Success, or Technical Account Manager positions.

• Capacity to establish credibility with decision-makers and craft data-driven business cases.

• Experience in cross-functional collaboration involving Sales, Operations, Legal, and Finance stakeholders.

• Proficiency in project and program management, coordinating complex customer initiatives, dependencies, risks, timelines, and stakeholders.

• Technical fluency in intricate data architecture concepts.

• Experience in leveraging AI tools and predictive analytics.

• Dedication to continuous learning in the martech domain.

• Strong negotiation skills and polished communication abilities.

• Capability to support customers across Western U.S. time zones.

• Willingness to travel throughout the Western U.S. as required.

• Candidates located in the Western U.S. are strongly preferred.

🏝️ Benefits

• Annual bonus.

• Stock options.

• Medical, dental, vision, life, and disability insurance.

• 401k plan with company matching contributions.

• Flexible paid time off.

• Extended paid parental leave.

• 11 paid holidays each year.

• Healium Be-Well break.

• 15 hours of paid work time for volunteer activities and programs annually.

• Remote-first work environment.

• New hire stipends for home office equipment.

• New hire equity grants.

• Health and wellness programs.

• Professional development opportunities, including access to over 6,000 on-demand courses.

• Manager and leadership development programs.