Senior Client Delivery Partner – Dynamics 365

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee client relationships as a champion and trusted advisor, acting as the primary point of accountability for Hitachi Solutions’ engagements.

• Conceptualize, develop, and implement transformative opportunities tailored to customer needs and strategic objectives.

• Leverage internal account teams and business capabilities to deliver pertinent solutions.

• Recognize client pain points and formulate digital transformation strategies to address them.

• Provide leadership and guidance to ensure quality solution delivery across strategic accounts.

• Establish and execute governance and operational delivery models.

• Monitor customer satisfaction and solution effectiveness using relevant metrics and feedback mechanisms.

• Oversee solution rollouts, making necessary adjustments or escalating issues, and promote systemic enhancements.

• Foster client value and additional consulting revenue through land-and-expand initiatives.

• Drive the identification of opportunities and financial commitments for billed revenue, project/portfolio gross margin, and CSAT KPIs.

• Collaborate with Area Consulting Leaders to set up controls for profit-and-loss accountability.

• Utilize solution delivery expertise and industry knowledge to promote innovation.

• Build relationships with executive decision-makers as a trusted advisor.

• Encourage collaboration among internal experts and departments to maximize delivery outcomes.

• Act as the primary point of accountability for customer satisfaction and internal KPIs.

• Create strategic account plans in partnership with Sales and the Go To Market Team for quarterly business reviews.

• Maintain transparent communication with customers to prevent or resolve rollout challenges.

• Discover new opportunities and workloads to enhance incremental client value.

• Collaborate across Hitachi Solutions to integrate expertise and facilitate the contracts process, including SOWs and change orders.

⛳️ Requirements

• Bachelor's Degree in Engineering, Information Technology, Business, or a related field, along with 10+ years of solution delivery, customer-facing consulting, or digital transformation experience, or equivalent expertise.

• 6+ years of leadership experience in a matrixed environment.

• Demonstrated success in managing long-term client relationships, overseeing 3+ major client accounts simultaneously.

• Proven track record of successfully expanding accounts over time.

• Consulting experience, particularly within a Microsoft Ecosystem environment.

• Established success in leading projects with budgets exceeding 3–5 million dollars.

• Experience in managing project teams of 10+ resources within a matrixed environment.

• Capability to create project proposals, comprehensive project budgets, and plans.

• Ability to significantly contribute throughout the entire engagement lifecycle, from sales to delivery.

• Responsibility for contracts, including SOW and change orders.

• Preferred: 10+ years of relevant work experience within specific client industries, such as Manufacturing, HLS, Consumer Services, Industrial Services, and/or Financial Services.

• Preferred: 10+ years of relevant experience in solution delivery within a Consulting environment.

• Preferred: 5+ years of relevant experience in financial management, including profit and loss.

• Must be a US citizen or eligible to work within the US without sponsorship.

🏝️ Benefits

• Bonus Plan

• Medical, Dental and Vision Coverage

• Life Insurance and Disability Programs

• Retirement Savings with Company Match

• Paid Time Off

• Flexible Work Arrangements including Remote Work