Senior Client Delivery Partner

This is a fully remote position, open to applicants in Germany.

📋 Description

• Cultivate and maintain client relationships as a trusted advocate and advisor.

• Act as the primary point of accountability for engagement and customer satisfaction at Hitachi Solutions.

• Conceptualize, develop, and implement transformative opportunities that align with the strategic goals of clients.

• Analyze client challenges and create digital transformation strategies to address them.

• Leverage internal account teams and business capabilities to offer relevant solutions.

• Lead and manage the execution of high-quality solutions for key accounts.

• Establish and enforce governance and delivery operating models.

• Monitor customer satisfaction and solution effectiveness through metrics and feedback mechanisms.

• Oversee solution rollouts, make necessary adjustments or escalate issues, and foster systemic enhancements.

• Enhance client value, generate additional consulting revenue, and explore land-and-expand opportunities.

• Identify opportunities and fulfill financial commitments, including billed revenue, project/portfolio gross margin, and CSAT KPIs.

• Collaborate with Area Consulting Leaders to manage profit and loss accountabilities.

• Utilize solution delivery expertise and industry knowledge to foster innovation.

• Build strong relationships with executive decision-makers as a trusted advisor.

• Promote collaboration among experts and internal departments to enhance delivery outcomes.

• Create strategic account plans in partnership with Sales and GTM teams for quarterly business reviews.

• Maintain open communication with customers to preempt or address rollout challenges.

• Identify new opportunities and workloads that enhance client value incrementally.

• Collaborate across Hitachi Solutions to integrate expertise and manage the contracts process, including SOWs and COs.

⛳️ Requirements

• Bachelor's Degree in Engineering, Information Technology, Business, or a related field, along with 10+ years of experience in solution delivery, customer-facing consulting, or digital transformation, or equivalent experience.

• 6+ years of leadership experience in a matrixed environment.

• Demonstrated experience managing long-term client relationships, including overseeing 3+ major client accounts simultaneously.

• Proven track record leading projects with budgets exceeding 3–5 million dollars.

• Experience managing project teams of 10+ resources in a matrixed setting.

• Proficient in developing project proposals, comprehensive project budgets, and plans.

• Ability to contribute significantly throughout the entire engagement lifecycle, from sales to delivery.

• Responsibility for contracts such as SOW and COs.

• Preferred: 10+ years of relevant work experience in the client industry.

• Preferred: 10+ years of relevant work experience in solution delivery.

• Preferred: 5+ years of relevant experience in financial management, including profit and loss.

• Must be a US citizen or eligible to work in the US without sponsorship.

🏝️ Benefits

• Bonus Plan

• Medical, Dental and Vision Coverage

• Life Insurance and Disability Programs

• Retirement Savings with Company Match

• Paid Time Off

• Flexible Work Arrangements including Remote Work