Senior Casualty Adjuster

This is a fully remote position, open to applicants in California.

📋 Description

• Manage claims of moderate to high complexity related to material damage, property, and/or liability insurance lines.

• Perform investigations via phone and/or in the field to assess liability and damages.

• Attend and engage in legal proceedings as required.

• Gather statements from insured individuals, claimants, and witnesses.

• Clearly communicate benefits, coverages, fault determinations, and the claims process, both verbally and in writing, in accordance with regulatory and statutory standards.

• Identify and address moderate complexity coverage issues.

• Assess and determine claim values utilizing data on property, bodily injury, and liability.

• Negotiate resolutions for first- and third-party claims within settlement authority limits.

• Maintain and update database production reports and claim files through company systems like CACS, HUON, HOC, and Guidewire.

• Manage expenses related to assigned responsibilities.

• Confirm and interpret coverage, while collecting information to ensure policy applicability.

• Collaborate with internal and external departments.

• Respond promptly to customer inquiries and issues.

• Independently resolve claims within the defined authority level.

⛳️ Requirements

• 4-6 years of experience in Property, Auto, Casualty, or relevant claims administration is required.

• Preferred experience includes 7-9 years of prior claims handling.

• A Bachelor's degree or an equivalent combination of education and experience is preferred.

• In-depth knowledge of best practices and procedures in claims administration is essential.

• Advanced understanding of insurance principles, fault assessment, negligence, and subrogation is required.

• Strong comprehension of building and vehicle repair processes and third-party liability matters.

• Proficient in Microsoft Office suite, general computer software, and claims software.

• Exceptional organizational and planning skills are required.

• Advanced verbal and written communication skills are necessary.

• Strong interpersonal skills are required.

• Demonstrated leadership abilities among peers are necessary.

• Proficient understanding of medical terminology and causality is required.

• A valid driver's license, an acceptable Department of Motor Vehicles record, and minimum state-required liability insurance are mandatory.

• Chartered Property Casualty Underwriter certification is preferred.

• Associate in Claims certification is preferred.

• An insurance/claims adjuster license may be necessary for claims administration in specific states.

• Occasional travel for business meetings or conferences may be required.

🏝️ Benefits

• Health coverage for medical, dental, and vision needs.

• 401(K) savings plans with company matching contributions.

• Pension plan.

• Tuition assistance program.

• Floating holidays and PTO for community volunteer activities.

• Paid parental leave.

• Wellness programs.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!

• Incentive program based on the achievement of organizational, team, and personal performance goals.