Senior Case Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess eligibility for cases and outline project scope.

• Strategize for the requirements of each case.

• Develop and oversee project timelines to ensure deadlines are met.

• Organize and supervise the acquisition of records and service provisions.

• Initiate requests for records and conduct searches.

• Facilitate communication between experts and clients.

• Monitor and document the progress of each case.

• Keep project records updated by recording events and completion statuses.

• Collaborate with experts to resolve project-related issues.

• Engage with both internal and external stakeholders.

• Provide verbal and written updates on case statuses and information.

• Analyze results, track discrepancies, recognize trends, and propose actions to management.

• Deliver high-quality services to clients.

• Act as the primary contact for colleagues with questions or issues regarding cases.

• Assist in training new Case Analysts and conduct ongoing development sessions.

• Collaborate in the creation and refinement of Standard Operating Procedures (SOPs).

• Undertake additional duties as assigned.

⛳️ Requirements

• Minimum of 5 years of experience in case management, project coordination, legal support, or a similar professional services context.

• Proven experience in coordinating complex projects, managing competing priorities, and providing support or mentorship to team members.

• High school diploma or equivalent is mandatory.

• Some college coursework or an associate degree is preferred.

• Strong organizational and time management abilities, with the capacity to juggle multiple tasks and deadlines.

• Exceptional verbal and written communication skills.

• Proficient in Microsoft Office and Salesforce, NetSuite, Egnyte, or other similar case and document management systems.

• Self-driven with a keen eye for detail and accuracy.

• Must be a resident of the United States within the Central Time Zone.

🏝️ Benefits

• Employee-centric culture.

• Strong dedication to maintaining work-life balance.

• Remote work opportunities.

• Flexible vacation and paid holidays.

• Paid family care and sick leave.

• Parental leave.

• Comprehensive medical, dental, and vision benefits, among others.

• 401k plan with matching contributions.

• Opportunities for career advancement.

• Competitive salary packages.