Senior Care Advisor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Deliver real-time assistance and guidance to frontline advisors via Slack, Teams/Gchat, phone, and email.

• Investigate and resolve intricate customer inquiries and processing questions.

• Manage or support escalated customer service cases.

• Offer clear instructions on processes and policies.

• Communicate updates on processes, fixes for recurring issues, and best practices.

• Empower advisors to provide accurate, efficient, and consistent support.

• Promote engagement and enhance team morale across support channels.

• Identify solutions to minimize escalations effectively.

⛳️ Requirements

• 2–4 years of experience in customer service, healthcare advocacy, or BPO operations.

• Empathetic and capable of quickly establishing rapport with clients, including those who may be upset or stressed.

• Proficient in learning and utilizing computers, CRM systems like Salesforce or Zendesk, and digital communication tools.

• Keen interest in understanding processes and proposing enhancements.

• Reliable, disciplined in a remote working environment, and detail-oriented.

• Ability to juggle multiple priorities in a dynamic startup setting.

• Enthusiasm for healthy living and assisting individuals in navigating the healthcare system.

• Must be able to work full-time, including evenings and weekends.

• High school diploma or equivalent required.

• High-speed, stable internet connection is essential.

• Router must support a wired connection.

• Internet speeds must be at least 100 Mbps for downloads and 20 Mbps for uploads.

• A dedicated, distraction-free home office space is required.

• Candidates must reside in Douglas, Josephine, Jackson, or Coos Counties in Oregon.

🏝️ Benefits

• Fully remote position.

• Comprehensive Medical, Dental, and Vision insurance options.

• Paid Time Off (PTO) available.

• Paid holidays included.

• Monthly and quarterly performance awards.

• Employee Referral Program offering significant bonus potential.

• Ongoing coaching and support.

• Opportunities for professional development.

• Paid training programs provided.

• Supportive and well-connected team environment.