Senior Business Relationship Manager – Neuroscience, Service & Repair

This is a fully remote position, open to applicants in Netherlands, +3 more countries.

📋 Description

• Act as a senior strategic partner between EMEA Business Leadership and the Service & Repair organization.

• Provide guidance to senior leaders leveraging data, insights, and constructive challenges.

• Convert business and market strategies into multi-year Service & Repair objectives and roadmaps.

• Mobilize cross-functional and cross-regional teams by influencing without direct authority.

• Oversee senior-level governance and performance management across service and customer KPIs.

• Identify discrepancies between the Voice of Customer, business ambitions, and service delivery.

• Collaborate with Business and Service & Repair leaders on investment, capacity, and cost-to-serve trade-offs.

• Represent Service & Repair in executive business forums and communicate Business priorities within Service & Repair leadership.

• Articulate the value and impact of Service & Repair through storytelling and fact-based reporting.

• Function as a senior escalation point for critical business issues.

⛳️ Requirements

• A Bachelor’s or Master’s degree is mandatory.

• A minimum of 5 years of relevant experience in healthcare, medical devices, or a related field.

• Exceptional stakeholder management and communication abilities.

• Capacity to work effectively in a complex, matrixed, international environment.

• This position is based in Europe.

• Travel requirements are limited.

🏝️ Benefits

• Competitive salary along with a flexible benefits package.

• A diverse array of benefits, resources, and competitive compensation plans crafted to support you at every stage of your career and life.

• Short-term incentive program known as the Medtronic Incentive Plan (MIP).