Senior Business Relationship Manager, Neuroscience – Service & Repair

This is a fully remote position, open to applicants in Netherlands, +3 more countries.

📋 Description

• Act as a senior strategic collaborator between EMEA Business Leadership and the Service & Repair team.

• Provide counsel to senior leaders utilizing data, insights, and constructive challenges.

• Convert business and market strategies into comprehensive multi-year Service & Repair priorities and roadmaps.

• Mobilize cross-functional and cross-regional teams without direct authority.

• Take ownership of senior-level governance and performance management concerning service and customer KPIs.

• Identify discrepancies between the Voice of Customer, business ambitions, and service delivery.

• Balance investment, capacity, and cost-to-serve decisions.

• Represent Service & Repair in executive business forums and advocate for business priorities within S&R leadership.

• Convey the value and impact of Service & Repair through storytelling and data-driven reporting.

• Act as a senior escalation point for business-critical issues.

⛳️ Requirements

• A Bachelor’s or Master’s degree is mandatory.

• Over 5 years of relevant experience in healthcare, medical devices, or a similar field.

• Exceptional stakeholder management and communication abilities.

• Capacity to operate effectively within a complex, matrixed, international environment.

• Position based in Europe.

• Minimal travel is required.

🏝️ Benefits

• Competitive salary alongside a flexible benefits package.

• A diverse array of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

• Eligibility for a short-term incentive known as the Medtronic Incentive Plan (MIP).

• Flexible work arrangement options.