Senior Business Insights Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership and enhance core business scorecards, dashboards, and ad-hoc analyses.

• Track metrics such as subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends.

• Convert ambiguous questions from stakeholders into structured analytical plans, findings, and actionable recommendations.

• Develop expertise in billing and subscription analytics, covering aspects like trials, conversion, renewals, churn, reactivation, plan migration, add-on attachment, refunds, credits, failed payments, involuntary churn, and direct versus partner billing flows.

• Identify operational and product levers that enhance subscriber health, minimize friction, and bolster revenue retention.

• Collaborate with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context.

• Work alongside Product, Design, and Data Science teams on customer journey analysis, feature adoption, experimentation outcomes, and insight generation.

• Partner with Content, Programming, and Marketing on channels, titles, viewing patterns, acquisition, engagement, retention, upselling, and transitioning from free to paid subscriptions.

• Provide support to customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points.

• Create executive-ready materials that connect data to narrative and synthesize trade-offs.

• Collaborate with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality.

• Elevate the analytical standards through documentation, prioritization, and balancing speed with rigor.

⛳️ Requirements

• 6+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related field.

• Proficient in advanced SQL.

• Experience with large-scale behavioral, subscription, billing, financial, or operational data sets.

• Strong background in building data visualizations, dashboards, and self-service reporting environments using BI tools such as Mode, Omni, Tableau, or Looker.

• Demonstrated ability to turn vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations.

• Excellent spreadsheet skills in Excel or Google Sheets.

• Strong analytical fundamentals in cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement.

• Outstanding written and verbal communication skills, with experience presenting to senior stakeholders.

• Strong stakeholder partnership skills and the ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams.

• Excellent ownership and prioritization skills.

• Experience in subscription, streaming, media, entertainment, ad-supported products, or another event-rich consumer business (ideal).

• Familiarity with Python or R for deeper ad-hoc analysis, automation, or statistical workflows (ideal).

• Understanding of subscription business metrics, billing and payments flows, refunds and credits, content and engagement analytics, lifecycle marketing, or free-to-paid funnel analytics (ideal).

• Familiarity with tools such as Snowflake, dbt, Segment, Avo, GrowthBook, or similar (ideal).

• Currently authorized to work lawfully in the U.S.

🏝️ Benefits

• Company stock options.

• Comprehensive health, dental, and vision coverage for you and your family.

• 401(k) plan with employer contributions.

• Flexible working hours.

• Up to 20 weeks of fully paid parental leave.

• Unlimited paid time off for vacation and sick leave.

• $2,000 annual vacation bonus.

• $5,250 annually for professional development and educational assistance.

• $1,250 annual home office + TV stipend during the first year of employment ($250 annually thereafter).

• $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices.

• Generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco).

• Free Gympass subscription.

• Dog-friendly office.