Senior Business Applications Analyst, CRM – Yardi

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate and utilize relationships with both internal and external stakeholders to achieve strategic business goals.

• Create and enhance resident experiences, ensuring consistency across processes.

• Collaborate with the Yardi Implementation team and external data consultants to deploy CRM and RentCafé modules.

• Design and execute extensive training programs through various mediums.

• Assist in maintaining project timelines and plans.

• Deliver thorough training to ensure effective use of the CRM and RentCafe systems.

• Provide continuous support, resolve issues, and enhance workflows on an ongoing basis.

• Work alongside internal support teams to address challenges.

• Establish quality assurance protocols.

• Promote cross-program and cross-functional collaborations to ensure successful execution and maximize value capture.

• Define best practices and guarantee that solution delivery meets established standards.

• Oversee adherence to the business case or approved budget by managing both one-time and recurring costs while driving ROI to create value or earnings.

• Generate regular and detailed status updates for senior leadership and stakeholders.

• Proactively identify and mitigate risks, dependencies, and obstacles to facilitate timely resolutions.

⛳️ Requirements

• Minimum of 4 years of experience in operations, finance, or technology implementations.

• Proven ability to manage multiple work portfolios.

• Strong understanding of project management and agile methodologies, with the capacity to teach and mentor others.

• Exceptional ability to engage with and collaborate across various teams.

• Excellent interpersonal, conflict resolution, and communication skills.

• Proficient in documentation and reporting.

• Solid knowledge of customer journey design principles and best practices.

• Demonstrated experience in managing complex CRM implementation projects.

• Preferred familiarity with Yardi’s CRM, RentCafé, and related modules.

• Experience in Project Management and Technical Support.

• Prior experience in planning and executing system change implementations in a SOX-compliant environment is preferred.

• A Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.

• Strong preference for Agile, Six Sigma, or PMP certifications.

• Employment is contingent upon successfully passing a background check, drug screening, and verification of employment, education, and relevant credentials.

• Expect out-of-area and overnight travel as required by specific projects.

🏝️ Benefits

• Competitive Base Salary + Annual Bonus.

• Generous Paid Time Off and Holidays.

• Employee Stock Purchase Program – acquire shares at a 15% discount.

• Pension Scheme + Profit Sharing Program.

• Tuition Assistance Program.

• Comprehensive and progressive Medical/Dental/Vision options.

• Opportunities for Professional Growth.