Senior Business Applications Analyst, CRM – Yardi

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate and maintain relationships with both internal and external stakeholders to achieve strategic business goals.

• Design and enhance resident experiences while ensuring consistency across processes.

• Collaborate closely with the Yardi Implementation team and external data consultants to deploy CRM and RentCafé modules.

• Partner with the AVP of Operations to create and execute comprehensive training programs using various mediums.

• Assist in the upkeep of project plans and timelines.

• Conduct in-depth training sessions to ensure proficient use of the CRM and RentCafé systems.

• Provide ongoing assistance, address challenges, and continuously improve workflows.

• Work alongside internal support teams to resolve issues effectively.

• Establish quality assurance processes to maintain high standards.

• Promote inter-program and cross-functional collaboration to enhance execution success and maximize value capture.

• Develop and implement best practices while ensuring solutions comply with established standards.

• Manage the business case or approved budget by regulating one-time and recurring costs while driving ROI.

• Prepare regular status updates for senior leadership and stakeholders.

• Proactively identify and mitigate risks, dependencies, and obstacles to facilitate timely resolutions.

⛳️ Requirements

• Minimum of 4 years of experience in operations, finance, or technology implementation.

• Capability to manage multiple portfolios of work effectively.

• Strong grasp of project management and agile methodologies, with the ability to mentor and guide others.

• Exceptional ability to engage and collaborate with diverse teams.

• Excellent interpersonal skills, conflict resolution abilities, and communication proficiency.

• Proficient documentation and reporting capabilities.

• Strong understanding of customer journey design principles and best practices.

• Proven track record in managing complex CRM implementation projects.

• Preferred experience with Yardi’s CRM, RentCafé, and related modules.

• Background in Project Management and Technical Support.

• Experience in planning and executing system changes in a SOX-compliant environment is preferred.

• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred.

• Agile, Six Sigma, or PMP certification is highly preferred.

• Successful completion of a background check, drug screening, and verification of employment, education, and other relevant credentials is required.

• Expect out-of-area and overnight travel as necessary for specific projects.

🏝️ Benefits

• Competitive Base Salary + Annual Bonus.

• Generous Paid Time Off and Holidays.

• Employee Stock Purchase Program – purchase shares at a 15% discount.

• Pension Scheme + Profit Sharing Program.

• Tuition Assistance Program.

• Comprehensive and progressive Medical/Dental/Vision options.

• Opportunities for Professional Growth.