Senior Business Applications Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Triage, diagnose, and resolve Tier 2 and Tier 3 incidents across Salesforce and associated enterprise applications in accordance with response and resolution service level agreements (SLAs).

• Utilize Gemini, Claude, and internal AI tools to enhance root-cause analysis, automate repetitive support processes, and streamline ticket triage.

• Provide operational readiness and immediate support during fiscal month-end and quarter-end closing periods.

• Mentor frontline system administrators and support analysts, serving as an escalation partner.

• Oversee user provisioning, security controls, profiles, roles, permission sets, Flows, custom objects, page layouts, and reports/dashboards.

• Ensure data flow and operational integrity between Salesforce and third-party SaaS platforms such as Clari, DocuSign, Outreach, and ServiceNow.

• Execute change sets, sandbox seeding, regression testing, and production deployments using organized release management practices.

• Ensure that changes and administrative practices comply with security protocols, data privacy regulations, and SOX controls.

• Engage in security and access reviews, addressing vulnerabilities and compliance issues.

• Create and maintain Standard Operating Procedures (SOPs), system runbooks, and self-service knowledge base articles for global enterprise support teams.

⛳️ Requirements

• A minimum of 4 years of practical experience in business systems administration or technical application support within enterprise settings.

• Strong administrative skills in Salesforce Sales Cloud, including configuration, Flow Builder, permission management, Data Loader, and reporting.

• Familiarity with modern enterprise SaaS ecosystems, including ServiceNow or Jira Service Management.

• Knowledge of version control and release tools like Gearset.

• Comprehensive understanding of enterprise governance frameworks, audit necessities, and SOX compliance processes.

• Demonstrated collaboration with cross-functional and distributed teams across various time zones.

• Exceptional analytical troubleshooting skills, active listening abilities, and clear technical communication.

• Preferred: Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder certification.

• Preferred: Practical experience with Salesforce CPQ, Billing, or revenue architecture workflows.

• Preferred: Experience with LLM tools such as Gemini, Claude, or custom GPTs, or workflow scripts.

• Preferred: Bachelor’s degree in Information Systems, Computer Science, Engineering, or a comparable practical experience.

• Experience with Netsuite and Coupa is a plus.

🏝️ Benefits

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

• Immersive, in-person onboarding experience

• Equal Opportunity Employer

• Reasonable accommodation available during application, interview, and onboarding