Senior Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the analysis for medium to complex Client Experience initiatives throughout the mortgage loan lifecycle.

• Collaborate with project sponsors, Product Owners, business stakeholders, Engineering, QA, and cross-functional teams.

• Identify business challenges, project goals, desired outcomes, scope, assumptions, constraints, and criteria for success.

• Lead the discovery process and requirements gathering through interviews, workshops, document and system analysis, process observation, and data analysis.

• Develop business, functional, system, data, API/integration, and non-functional requirements.

• Analyze APIs, system integrations, data flows, mappings, dependencies, and impacts on upstream and downstream processes.

• Break down requirements into features, user stories, and measurable acceptance criteria.

• Create and uphold process flows, user flows, system and integration diagrams, data flows, and visual models.

• Engage in backlog refinement, story mapping, sprint planning, design discussions, standups, and other Agile practices.

• Manage tasks from discovery through implementation and post-production support.

• Collaborate with Engineering and QA on testing, validation, regression considerations, defect resolution, and production validation.

• Assist with implementation and release activities, stakeholder readiness, defect triage, and post-production challenges.

• Conduct peer evaluations of requirements and related deliverables.

• Enhance the reuse of requirements, business rules, process models, and analysis artifacts.

• Contribute to Business Analyst standards, templates, documentation practices, processes, and tools.

• Mentor and assist other Business Analysts.

• Identify and address complex business and system challenges while escalating risks, dependencies, or obstacles.

⛳️ Requirements

• A Bachelor's degree relevant to the position or an equivalent qualification is required.

• At least six years of experience is necessary.

• Relevant experience in mortgage lending and/or consumer lending technology is essential.

• Experience in the mortgage operations segment is highly preferred.

• Proven experience leading or collaborating with teams in an Agile environment.

• Experience in managing backlog and release planning is required.

• Proficiency in writing and collaborating on epics and user stories is necessary.

• Strong analytical skills with the ability to examine complex work processes and optimize them.

• Skills in modeling requirements information graphically are essential.

• Understanding of requirements engineering across software development life cycles within a team setting is crucial.

• Exceptional verbal and written communication skills are needed.

• Familiarity with Agile methodologies is a must.

• Ability to interview stakeholders, facilitate group discussions, gather information, and report findings effectively.

• Strong proficiency in Microsoft Word, Excel, MS Teams, and Jira (preferred).

• Capability to write basic SQL queries is necessary.

• Ability to work efficiently under pressure in a fast-paced, data-driven environment.

• Strong organizational skills to manage multiple priorities simultaneously.

• Self-motivated, capable of working independently and leading projects with meticulous attention to detail.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• AD&D insurance

• LTD insurance

• 401(k) with employer match

• Pleasant work environment

• Competitive compensation