Senior Business Analyst, AI & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, assess, and promote opportunities for business process improvements utilizing RPA, workflow automation, IDP, AI, and other related digital capabilities.

• Lead business analysis efforts encompassing process discovery, feasibility assessments, requirements definition, business-case formulation, solution-design collaboration, UAT, change readiness, deployment support, and value realization.

• Establish and nurture consultative relationships with business unit executives and management.

• Act as a subject matter expert in AI, automation, and opportunities for process improvement.

• Conduct discovery workshops and provide education to stakeholders on AI and automation capabilities and use cases.

• Manage demand from designated business units and create requirements, business cases, and prioritization recommendations.

• Obtain management and financial approvals; escalate issues as necessary and implement corrective actions.

• Evaluate requests for business value, feasibility, anticipated outcomes, and alignment with organizational priorities.

• Document both current-state and future-state processes.

• Oversee automation opportunities from intake and discovery through requirements gathering, estimation, prioritization, design, UAT, change control, production readiness, deployment, hypercare, and benefits realization.

• Maintain oversight of initiatives, dependencies, risks, decisions, approvals, delivery status, and outcomes.

• Coordinate efforts between business and technical stakeholders to ensure requirements traceability.

• Develop AI and automation transformation roadmaps that align with business objectives.

• Review project status reports and escalate issues as needed.

• Assess and support initiatives in AI-enabled productivity, automation, workflow optimization, and process redesign.

• Measure and report on business outcomes, process enhancements, and value realization.

• Collaborate with data, security, architecture, and technology teams to ensure compliance with standards and policies.

• Evaluate automation candidates based on process stability, rules maturity, volume, exceptions, data quality, dependencies, security, continuity, constraints, and value.

• Decide on the appropriate solutions, whether process redesign, workflow automation, integration, RPA, IDP, conversational AI, Agentic AI, or non-automation alternatives.

• Support AI governance, privacy, risk management, and security requirements.

• Participate in annual business planning, business reviews, service planning, budgeting, and roadmap development.

• Manage internal business relationships, prepare business requirements and project plans, assess resource needs, and ensure compliance with IT policies.

• Communicate findings, recommendations, business cases, risks, priorities, and status updates to both technical and non-technical stakeholders.

• Collaborate with technology teams, project teams, vendors, and business partners to implement and adopt solutions.

⛳️ Requirements

• Bachelor's degree in Business, Information Systems, Engineering, Data Analytics, or a related field.

• 5+ years of progressive responsibility in Business Analysis, Process Improvement, Digital Transformation, or related experience.

• 4+ years of experience supporting Robotic Process Automation, Intelligent Automation, Workflow Automation, or AI-enabled business solutions in an enterprise setting.

• Proficient in process discovery, current-state and future-state process modeling, root-cause analysis, and requirements elicitation.

• Experience in creating Process Definition Documents, business requirements, user stories, acceptance criteria, test scenarios, and User Acceptance Testing documentation.

• Proven track record in supporting automation solutions from intake through production deployment, transition to support, and post-implementation validation.

• Experience coordinating across business owners, developers, solution architects, cybersecurity, data, infrastructure, and third-party delivery partners.

• Skilled in developing business cases, establishing baselines, estimating benefits, defining success metrics, and measuring realized business outcomes.

• Knowledge of Agile methodologies, SDLC, change control, testing, and production-readiness practices.

• Ability to comprehend integrations, APIs, structured data, authentication concepts, service accounts, queues, and exception-handling strategies.

• Preferred experience in supporting business adoption, change management, training, or operational readiness activities linked to new technologies.

• Familiarity with workflow automation, RPA, IDP, conversational AI, generative AI, or similar capabilities is preferred.

• Preferred experience with UiPath, Automation Hub, Insights, Orchestrator, Task Capture, Document Understanding, ServiceNow, Microsoft Power Automate, Copilot Studio, Microsoft 365 Copilot, SAP, or comparable enterprise platforms.

• Experience supporting Finance, Accounting, Procurement, Supply Chain, Human Resources, Information Technology, or other control-sensitive business processes is preferred.

• Preferred experience working with distributed or third-party delivery teams.

• Familiarity with audit controls, data privacy, cybersecurity, records management, and segregation-of-duties principles is preferred.

• Basic proficiency with Excel and business data-analysis tools; experience with SQL or Power BI is preferred.

• One or more ITIL, BRM, PMP, CBAP, Six Sigma, or comparable certifications are preferred.

• All candidates must possess valid authorization to work in the U.S.

🏝️ Benefits

• Medical, dental, vision, and prescription plans.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

• 401(k) plan with company matching contributions and immediate vesting.

• Vacation, holidays, personal days, sick leave, volunteer, parental, and caregiver leave.

• Tuition reimbursement for job-related courses after six months of service.

• Lifestyle Spending Account.

• Employee Assistance Program (EAP).

• Virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

• High5 employee recognition and awards platform.

• Quarterly and annual employee recognition.

• Opportunity for an annual performance-based bonus.

• Remote work arrangement.

• Up to 5% travel as required.