Senior Business Analyst, Service Now HRSD

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Assist in the design, setup, optimization, and ongoing management of the ServiceNow HR Service Delivery (HRSD) platform.

• Collaborate with HR process owners, technology teams, HR Operations, Compliance, and business stakeholders to deliver scalable, efficient, and user-friendly HR solutions.

• Convert business requirements into platform configurations.

• Support functionalities related to case management and knowledge management.

• Conduct testing and quality assurance activities.

• Develop reporting and analytics capabilities.

• Lead initiatives for continuous improvement in the employee experience.

• Document requirements, validate outputs, and identify opportunities for approved AI-enabled HR use cases.

• Collect requirements and transform business needs into functional specifications, user stories, and success criteria.

• Facilitate discovery and process design efforts to streamline and standardize HR processes.

• Act as the functional liaison between HR stakeholders and technical teams.

• Assist in backlog prioritization, release planning, and the delivery of HR technology solutions.

• Configure and maintain ServiceNow HRSD capabilities, workflows, and employee experiences.

• Review configurations and uphold platform standards, documentation, data models, roles, and security protocols.

• Support knowledge management and employee self-service strategies, including content governance, search effectiveness, and migration of legacy content.

• Ensure that solutions comply with change control, data privacy, security, and compliance requirements while being audit-ready.

• Lead functional testing and coordinate User Acceptance Testing, defect resolution, and regression testing.

• Create dashboards, track KPIs, and provide actionable insights to enhance HR service delivery, adoption, and employee experience.

• Collaborate with technical teams on ServiceNow integrations with enterprise systems.

• Facilitate change enablement, training, and ongoing improvement initiatives.

⛳️ Requirements

• Bachelor’s degree.

• 2+ years of professional experience in business analysis, HR technology, or HR service delivery.

• 1+ year of experience working with ServiceNow HRSD or a comparable HR technology platform, such as Workday or UKG.

• 1+ year of experience in translating business needs into technical requirements, including those related to case management, knowledge management, or service delivery.

• 1+ year of experience in knowledge management, portal optimization, or business process mapping.

• Preferred: ServiceNow Certified System Administrator (CSA) certification.

• Preferred: ServiceNow HRSD Implementation Specialist certification.

• Familiarity with AI or large language model concepts, responsible AI practices, or testing AI-enabled employee experiences.

• Knowledge of Agile delivery methodologies.

🏝️ Benefits

• Flexibility for remote work.

• 10% travel requirement.

• Equal opportunity employment.