Senior Brokerage Operations Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take responsibility for the entire account lifecycle and ensure effective servicing for clients and introducing brokers, including onboarding transitions, KYC/AML operations, maintenance, and transfers.

• Establish scalable processes for account opening, trade processing, and the custody of client cash and securities for ACCC.

• Define operating divisions with partner brokers concerning accounts, trades, and client assets.

• Oversee trade lifecycle operations, which encompass capture, affirmation, clearing, settlement, handling fails, and addressing breaks.

• Manage custody and asset servicing tasks, including segregation, security movements, corporate actions, and cash management.

• Develop books and records, perform reconciliations, manage exceptions, and enforce operational controls.

• Create and manage operations for registered accounts and tax matters relating to TFSA, RRSP, RESP, tax lots, cost basis, withholding, and reporting.

• Generate production runbooks for day-two operations, manage escalations, vendor/custody interfaces, and develop business continuity and disaster recovery playbooks.

• Convert Canadian dealer, clearing, custody, and operational risk requirements into standard operating procedures (SOPs), responsibility assignment matrices (RACI), controls, and exception management paths.

• Redesign workflows that are high-volume and high-risk to enable straight-through processing, establish rules, manage exception queues, and implement measurable service level agreements (SLAs).

• Develop and implement AI-assisted operations while ensuring adequate human oversight.

• Prepare for the go-live of ACCC and promote ongoing improvement post-launch.

• Collaborate with the ACCC President, UDP, Compliance, Product, Engineering, and global Operations teams.

• Guide partners through your expertise, documentation, and decision logs without the need to manage a team.

⛳️ Requirements

• Over 10 years of extensive, hands-on experience in Canadian brokerage operations at a CIRO dealer, carrying broker, custodian, clearing firm, or brokerage operations function in Canada.

• Proficient in clearing/settlement, custody, CDS/CDSX (or equivalent), handling fails, corporate actions, tax, cash/securities operations, account servicing, and introducing/carrying arrangements.

• Proven expertise in at least two of the following areas: clearing/settlement; custody & asset servicing; books & records/reconciliations; registered accounts & tax operations.

• Strong understanding of regulations in the context of CIRO, provincial securities, and CSA.

• Experience in redesigning and implementing process and tooling changes that are sustainable.

• Practical knowledge of workflow automation, rules engines, Robotic Process Automation (RPA), or AI-assisted operations.

• Exceptional written communication skills for creating SOPs, RACI charts, decision logs, and cross-functional requirements documentation.

• Preferred qualifications include experience with greenfield Canadian dealer/clearing/custody setups, API-first or broker-as-a-service platforms, dual-entity operations in the US and Canada, in-depth CDS/CDSX knowledge, and establishing registered-account or Canadian tax operations workflows with AI-native processes.

🏝️ Benefits

• Competitive Salary & Stock Options

• Health Benefits

• New Hire Home-Office Setup: One-time USD $500

• Monthly Stipend: USD $150 per month via a Brex Card