Senior Bid Desk Analyst

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Provide support and guidance to partners

• Maintain documentation and disseminate knowledge

• Identify deficiencies in current processes and implement comprehensive solutions

• Act as the primary contact and escalation point for B2C and B2B partner support inquiries

• Collaborate with internal teams to address customer concerns and resolve issues

• Develop and sustain a partner support playbook that includes workflows, processes, procedures, and FAQs

• Monitor incoming support tickets to detect recurring issues and suggest preventive measures

• Work alongside Finance to confirm and resolve claim discrepancies

• Implement Channel Partner Program pricing policies

• Ensure accurate data management, logs, and approval tracking for corporate compliance

• Coordinate between Business and IT on Salesforce opportunity management, quoting, and related Sales Operations systems and process enhancements

• Design and assess system improvements during the QA and UAT phases

• Identify bugs, provide insights, and propose actionable solutions to IT and business stakeholders

⛳️ Requirements

• Self-motivated individual with proven initiative and the capacity to work under pressure while effectively prioritizing tasks

• Strong business acumen with the ability to contextualize analytical responsibilities within a business framework

• Excellent attention to detail

• Capability to exhibit leadership and decision-making while remaining accountable for daily tasks

• Responsible for compliance requirements and maintaining accuracy

• Significant experience utilizing Excel and related analytical tools

• Prior experience with Oracle R12 and/or SFDC is preferred

• Proven track record in identifying challenges and enhancing efficiencies at the intersection of Business Processes and IT Systems

• Previous experience in sales support, customer success, or deal desk roles

• Familiarity with project management and/or involvement in project implementations

• A minimum of 5 years of experience with transactional systems and business operations

• Bachelor’s degree in business, finance, economics, or a related field is preferred

🏝️ Benefits

• Medical Coverage

• Dental Coverage

• Vision Coverage

• Traditional and Roth 401(k) Plans

• Flexible Spending Accounts

• Employee Share Purchase Plan (ESPP)

• Basic and Additional Life Insurance

• Disability Coverage

• Adoption and Surrogacy Assistance

• Tuition Reimbursement Plans

• Commuter Benefits

• Paid Time Off

• Paid Holidays

• Bereavement Leave

• Paid Parental Leave

• Wellness Programs

• Health Savings Account Plans

• Access to Expert Medical Opinions

• Identity Theft Protection

• Breast Milk Delivery to Nursing Mothers on Business Travel

• Access to a Group Legal Plan

• Donations Matching Programs

• Employee Product Discounts

• Access to Auto, Home, and Pet Insurance

• Flexible working environments

• Remote work options