Senior Benefits Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all employee benefit programs for U.S. and Canadian staff, including medical, dental, vision, HSA, FSA, retirement savings, life insurance, disability, AD&D, critical illness, accident, and other voluntary benefits.

• Accurately and promptly process enrollments, life events, terminations, and eligibility changes.

• Conduct audits of benefit transactions across Workday, payroll, carriers, and third-party vendors.

• Address enrollment discrepancies and eligibility concerns.

• Assist in the planning, testing, execution, communication, and reconciliation of the annual open enrollment process.

• Facilitate the implementation of new benefit programs and plan modifications.

• Act as the primary resource for employee and manager inquiries regarding benefits and leave programs.

• Investigate and resolve complex benefit-related issues with vendors, carriers, payroll, and internal stakeholders.

• Create and maintain benefits knowledge articles, FAQs, and resources for employees.

• Oversee U.S. leave administration and manage Canadian statutory leave programs.

• Handle leave workflows, return-to-work activities, leave timelines, status changes, and supplemental pay calculations.

• Manage disability administration and employee communications throughout the leave lifecycle.

• Support benefits processes, eligibility rules, event processing, security, system testing, audits, and data integrity.

• Collaborate with HRIS and Payroll to resolve system issues and enhance processes.

• Assist with vendor implementations, renewals, operational transitions, carrier file testing, and eligibility file management.

• Manage workers' compensation administration, claims tracking, reporting, payroll impacts, and return-to-work processes.

• Support benefits reporting, audits, annual compliance activities, plan documentation, notices, and employee communications.

• Identify opportunities for process improvement and automation.

• Develop operational metrics and analyze trends in employee inquiries, leave utilization, and performance.

• Engage in benefits projects and cross-functional initiatives.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.

• 3-5 years of progressive HR experience, particularly in benefits or people operations.

• Experience in administering benefits in both the U.S. and Canada.

• Preferred HR certification (e.g., SPHR, SHRM-SCP, CHRP, CHRL).

• Proficient in administering HRIS platforms, particularly Workday.

• Solid understanding of health and welfare benefit administration.

• Knowledge of retirement plan administration.

• Familiarity with leave of absence and disability management.

• Understanding of benefits compliance regulations in the U.S. and Canada.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and data accuracy.

• Capability to reconcile data across various systems and vendors.

• Ability to manage multiple systems and vendor platforms effectively.

• Excellent written and verbal communication abilities.

• Strong organizational and documentation skills.

• High level of discretion in handling sensitive and confidential information.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment with a focus on work-life balance.