Senior Backend Engineer – Onboarding and Provisioning

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and manage backend services and workflows that provision customer accounts and assets while activating product entitlements.

• Take ownership of projects from the phases of technical design through to testing, release, observability, and production support.

• Create dependable asynchronous workflows incorporating safe retries, idempotency, error handling, and recovery from partial failures.

• Enhance monitoring and troubleshooting processes for provisioning and activation; investigate failures and resolve underlying issues.

• Collaborate with licensing, administration, Product, and customer-facing teams to ensure a seamless transition from purchase to product activation.

• Produce tests, design documentation, runbooks, and operational guidance.

• Employ rollout practices that facilitate safe changes.

• Participate in design and code reviews.

• Assist teammates through technical problem-solving.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.

• Over 7 years of professional software engineering experience in building and operating backend services.

• Proficient in designing APIs, data models, or distributed workflows for production systems.

• Strong experience with SQL and relational databases.

• Familiarity with cloud platforms such as AWS, GCP, or Azure.

• Experience with Docker or similar containerized applications.

• Solid foundation in testing and production operations.

• Capability to manage complex tasks, communicate effectively, and collaborate across engineering and Product teams.

• Experience in customer onboarding, account provisioning, purchase or subscription events, or product activation workflows.

• Knowledge of event-driven systems, queues, workflow orchestration, retries, idempotency, or failure recovery.

• Familiarity with entitlements, multi-tenant SaaS, partner channels, or product-led growth workflows.

• Proficient in Python or Go, PostgreSQL, GraphQL, AWS, Kubernetes, Temporal, Prefect, or similar tools.

• Experience in enhancing service observability with Datadog, Prometheus, OpenTelemetry, or comparable tools.

🏝️ Benefits

• Equity package in the form of stock options for all full-time roles.

• Career development opportunities.

• Collaborative environment that fosters creativity and innovative thinking.

• Health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Fully remote work model.

• Up to 5% travel may be required.